Customer Support Associate
* Conduct onboarding and training processes.
* Manage client portfolios.
* Analyze customer data to improve customer experience.
* Hold product demonstrations for customers.
* Evaluate and improve tutorials and other communication infrastructure.
* Mediate between clients and the organization.
* Handle and resolve customer requests and complaints.
* Minimize customer churn and increase customer retention
* Highly organized and able to multi-task.
* Self-driven and proactive nature.
* Demonstrate leadership qualities.
* Knowledge of customer success processes.
* Experience in document creation.
* Patient and active listener.
* Passion for service.