GFL RECRUITMENT PRIVATE LIMITED

Customer Support Associate

Job Location:  Bangalore, Chennai, Pune, Delhi, Mumbai City, Kolkata, Noida, Hyderabad, Gurugram
Job Description:  SkillSet: "customer support", "customer care", "customer service".

Job Description

  • We are looking for a technically savvy customer success executive, proficient in English and Telugu, who possesses a strong drive for customer service.
  • Hindi/Tamil/Kannada would be an added advantage.
  • 0-2 years of experience
  • Languages - English, Telugu. Added advantage if you know Hindi/Kannada
  • Excellent communication and interpersonal skills - this is non-negotiable.
  • High computer literacy and ability to learn new software.
  • Prefer Freshers, who are open to travel (Travel expenses will be borne by the company)

Education/Experience

* Conduct onboarding and training processes.

* Manage client portfolios.

* Analyze customer data to improve customer experience.

* Hold product demonstrations for customers.

* Evaluate and improve tutorials and other communication infrastructure.

* Mediate between clients and the organization.

* Handle and resolve customer requests and complaints.

* Minimize customer churn and increase customer retention

* Highly organized and able to multi-task.

* Self-driven and proactive nature.

* Demonstrate leadership qualities.

* Knowledge of customer success processes.

* Experience in document creation.

* Patient and active listener.

* Passion for service.

Functional Area:  Customer Care Executive
Experience:  2 - 3 years
Qualification: 
Salary:  4.5 Lakh to 10 Lakh INR
 
GFL RECRUITMENT PRIVATE LIMITED
Job Ad publication date: 17 Aug 2022  

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