Genpact India Pvt. Ltd.

Assistant Manager - Customer Service

Job Location:  Hyderabad
Job Description:  SkillSet: sales, mis, accounts, tat, banking.
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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

We are inviting applications for the role of AM, Customer Service

In this role, you will be responsible for Drive Continuous Improvement and Develop a strategy for team to reach organization goal.

Responsibilities
  • Monitor team members and able to provide guidance whenever needed
  • Manage the flow of day-to-day operations
  • Build reports to update the company on the teams progress
  • Rapport building with the internal external stakeholder
  • Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
  • Ensure that the highest possible levels of customer service are delivered at all times
  • Assist the Manager as and when necessary to make the business run effectively and efficiently
  • Communicate clear instructions to team members
Qualifications we seek in you

Minimum qualifications

  • Graduation in any stream except B.Tech and Technical Graduation Law
  • Meaningful experience in Insurance Operations with Customer Service backend operations for Group Disability or Employee Benefit or Worker Compensation products including Contract management and New Business and Proposal Support
  • Relevant experience in Team Handling/ people facing role. Proven track record for managing 15 to 20 resources and keeping an engaged workforce
  • Insurance knowledge and ability to understand and interpret Insurance terminology
  • Proficient with MS Excel, MS Word, MS PowerPoint
  • Ability to do root-cause analysis for process gaps highlighted
  • Collaborative approach towards resolving the issues with stakeholders peers/sub-process areas
  • Ability to crunch data, possesses data driven fact based approach
Preferred qualifications
  • Good analytical and problem solving skills
  • Ability to communicate verbally and through emails/Phones with businesses
  • Proven ability to build effective working relationships with clients internal stakeholders

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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Functional Area:  Customer Service (International),Sales / BD
Experience:  4 - 8 years
Qualification:  ("Other in B.Tech/B.E") OR ("Other in any field")
Salary:  2.5 Lakh to 4.5 Lakh INR
 
Genpact India Pvt. Ltd.
Job Ad publication date: 17 Apr 2021  

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