Genpact India Pvt. Ltd.

Associate - CPN Upgrade

Job Location:  Gurugram
Job Description:  SkillSet: windows server, customer focus, analytical skills, customer handling, .

With a start up spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Associate, CPN Upgrades

The person will be working with Customers where the key responsibilities will include scheduling the application upgrades, upgrading the application in Test as well as Live environment, Performing Post checks, Performing Proactive Technical Checks for the Healthcare application on Windows Servers.

Working on Application scheduling, Application Upgrade, Application Post checks and Proactive Technical Assessments of Application with 100% Accuracy.

  • Do Pre-checks on Windows server to ensure they are meeting minimum pre-requisites for application upgrade along with current status of Application.
  • Upgrade the application to latest version on the scheduled date and time within the defined downtime.
  • Timely communicate Upgrade status to Internal as well as External Stakeholders via Email.
  • Perform post checks on the server after successful completion of application upgrade to ensure 100% functionality of applications.
  • Complete Documentation of application upgrade on Salesforce service cloud to ensure 100% compliance.
  • Perform Proactive Technical Assessments on Site servers to validate functionality of application.

  • Qualifications
    Minimum qualifications

  • Graduate in IT/CSE/ECE - (B.Tech Preferred)
  • Good knowledge of Microsoft Windows Servers and Networking concepts.
  • Excellent in written and verbal communication.
  • Previous working experience in a similar kind of industry will be added advantage.
  • Ensure 100% adherence to SOP s and compliance rules and regulations.
  • Ability to Handle Pressure and work in a US shift environment.

Preferred qualifications

Good Analytical skills, Good knowledge of Microsoft Windows Servers Networking Concepts, Customer handling and decision making.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Functional Area:  General / Other Software
Experience:  3 - 8 years
Qualification:  ("Other in B.Tech/B.E") OR ("Other in any field")
Salary:  5 Lakh to 10 Lakh INR
Genpact India Pvt. Ltd.
Job Ad publication date: 14 May 2021  

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