Genpact India Pvt. Ltd.

Manager- Training and Quality

Job Location:  Hyderabad
Job Description:  SkillSet: winning others over, subject matter experts, client support, customer focus, classroom delivery.
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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey

Are you the one we are looking for?

We are inviting applications for the role of Manager, Training and Quality

In this role, you will be leading a set of Trainers Subject Matter Experts and leading a set of Quality Analysts. You will be focused on Knowledge Transfer, Knowledge Management Retention of Process for our Client. Also, you will be expected to be passionate about leading the effort on Quality.

Responsibilities:
  • Be the primary point of contact for Client Support Experts for Training Product Changes / Polices related matters
  • Planning Delivery of New Hire Batches ensure their speed to proficiency as per standards
  • Execute Classroom Observations make changes to add value on Classroom Delivery Training Modules report to partners in an effective reoccurring timely fashion
  • Be part of TTTs design/revisit framework for Training as when required
  • Manage dissemination of weekly/daily/hourly changes on process track retention via PKTs other tool
  • Liaison with the Trainers to understand TNI/TNA
  • Be the primary point of contact for Client Support Experts with respect to Quality Metrics
  • Design Execute Quality Framework to ensure a surprise free transactions processing
  • Lead Gage RnR Sessions with QAs / FLMs Ops managers to analyze minimize variation in interpretation of the process fix gaps by arranging refreshers/pkts for floor leads
  • Be part of TTTs / major process revamps design/revisit framework for Quality
  • Manage dissemination of weekly/daily/hourly changes on process track retention via PKTs other tools
Qualifications we seek in you

Minimum qualifications

  • Any Graduate
Preferred qualifications
  • Good interpersonal and communication skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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Functional Area:  Training & Development
Experience:  3 - 4 years
Qualification:  ("Other in Other")
Salary:  3.5 Lakh to 6 Lakh INR
 
Genpact India Pvt. Ltd.
Job Ad publication date: 21 Jan 2021