Genpact India Pvt. Ltd.

Process Associate - Customer Service

Job Location:  Jaipur
Job Description:  SkillSet: customer relations, insurance, quality, sales, sap.
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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

We are inviting applications for the role of Process Associate, Customer Service

Are you the one we are looking for?

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities:
  • Respond to customer queries and customers concern
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and intensify product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase confirmed work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you

Minimum qualifications

  • Graduate (Any Field)
  • Freshers are eligible
Preferred qualifications
  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent

You should be able to work on a flexible schedule (including weekend shift)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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Functional Area:  Sales / BD
Experience:  0 - 2 years
Qualification:  ("Other in Other")
Salary:  1.0 Lakh to 3.0 Lakh INR
 
Genpact India Pvt. Ltd.
Job Ad publication date: 21 Jan 2021