Genpact India Pvt. Ltd.

Manager - RPA Support Engineer

Job Location:  Noida
Job Description:  SkillSet: troubleshooting, networking, lan, operating systems, switches.
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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey

Are you the one we are looking for?

Inviting applications for the role of Manager - RPA Support Engineer

We are looking for a RPA Support, whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving teams questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives.

Responsibilities

  • Guiding and leading team in problem handling, troubleshooting, following Industry standards
  • Leading discussions with client, vendor and other partners
  • Supporting existing processes and implementing change requirements as part of a structured change control process.
  • Solve the issue and provide a fix or workaround for RPA Support (BluePrism)
  • Track and monitor SLAs for governance and control
  • Ensure support SLAs are met
  • Call out to SME and/or RPA tool vendor as needed
  • Co-ordinate with client operations and IT to test and deploy fixes
  • Certified in BluePrism

Qualifications we seek in you

Minimum qualifications

  • Proven experience in RPA and BluePrism
  • Good interpersonal skills
  • Experience in problem management
  • Certified in BluePrism

Preferred qualifications

Experience in Consumer Good Retail Life Science Healthcare domain

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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Functional Area:  Network / System Administration
Experience:  2 - 6 years
Qualification:  ("Graduation in any field")
Salary:  4.5 Lakh to 10 Lakh INR
 
Genpact India Pvt. Ltd.
Job Ad publication date: 25 Feb 2021  

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