Genpact India Pvt. Ltd.

Process Associate - Order Management

Job Location:  Noida
Job Description:  SkillSet: customer relations, insurance, quality, sales, sap.
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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

We are inviting applications for the role of Process Associate, Order Management

In this role, you are expected to have good knowledge of order management cycle and will be responsible to creating the order, maintain and identify the errors. We are looking for some who should be open to work in any shift as per the business requirement.

Responsibilities

The Role demands for a highly qualified professional who can provide guidance to direct reports typically comprising of first line managers and supervisors. Senior Manager will be responsible for all the activities related to
Checking various sources of PO inflow (EDI queue, Fax / email inbox) periodically
Entering orders in the business ERP within given TAT
Creating delivery note on sales orders in a timely fashion, to ensure products allocation
Coordinating with shipping facilities to get the product shipped to customer
Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
Coordinating with demand control team to obtain availability dates of short / unavailable items on customer s order
Coordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability dates
Order track and trace when shipped out of the shipping facility, and share real time updates with the customer
Creating credit and debit memos in the event of under / over shipment on sales order
Communicating with customers about various process updates such as
Analyzing order trend of customer and raise flag if variation experienced
Work as a team to process any adhoc request promptly
Deliver quality customer service by researching and responding to all internal external stakeholders inquiries quickly, effectively and professionally
Ability to analyze and resolve problems before escalating to the next level.

Qualifications

Minimum Qualifications
BCOM/ MCOM/ MBA/ BBA or any relevant qualification
OTC domain and worked on SAP ERP- preferably Order Mgmt
Strong order management skills
Experience in balancing customer facing role and work assessments.
Self-starter and have analytical, problem solving skills

Preferred qualifications
Able to nurture robust working relationships with the team, peers and clients, scheduling flexibility required
Overall candidate should have problem solving, macro-level research and analytics approach and good in numbers deduction process
Good people and customer handling skills.
Effective communication and interpersonal skill.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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Functional Area:  Customer Service (International),Sales / BD
Experience:  2 - 6 years
Qualification:  ("Other in M.Com") OR ("Management in MBA/PGDM")
Salary:  2.0 Lakh to 4.5 Lakh INR
 
Genpact India Pvt. Ltd.
Job Ad publication date: 02 Mar 2021