Genpact India Pvt. Ltd.

Senior Operations Manager - People Function Shared Services

Job Location:  Noida
Job Description:  SkillSet: sales, delivery, customer relations, marketing, management.

Senior Operations Manager, People Function Shared Services

In this role, you will be responsible to ensure 100% turn out time for all Helpmate catalogs and work on related retiral benefits of employees, exit employees are being met by the assigned vendor, manage a team of 2-3 members, review and validate their activities and performance. This position is responsible for accuracy, efficiency and retrieval of processed data.


In this role, you will be responsible for below mentioned responsibilities:

  • Work closely with the partners for related support helpdesk to bridge the gaps and timely closure of the tickets
  • Work with IT Team on streamlining the catalogs available for faster first-time resolution
  • Support other team members and work collaboratively on day to day operations
  • Ensure data remains up-to-date and accurate and is maintained in accordance with agreed deliverables
  • Handle and prioritize work to meet defined timelines
  • Prepare and submit presentations for the various governance calls with accurate data
  • Actively participate and deliver for during audit activities with internal/ external partners, vendors, compliance-legal teams
  • Frequent update of process SOPs, documentation as per schedule after guiding and taking approvals from required partners
  • Run day to day operations with a no surprise environment, alert vital teams if any deviation is foreseen
Qualifications we seek in you

Minimum qualifications

  • Graduation from a Recognized University (Commerce graduate preferred)
  • Relevant work exp. preferably in HR-operations and or in Customer Services
  • Excellent interpersonal skills as the resource will be interacting with the partners
  • Strong Communication Skills (verbal written)
Preferred qualifications
  • Sound experience required in terms of process deliverables

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Functional Area:  Sales / BD
Experience:  3 - 5 years
Qualification:  ("Other in Other")
Salary:  4.0 Lakh to 7 Lakh INR
Genpact India Pvt. Ltd.
Job Ad publication date: 25 Feb 2021  

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