Gharondaa Advisors Private Limited

Technical Support Associate

Technical Support Associate
Job Location:  Bangalore, Pune, Chennai, Hyderabad
Job Description:  SkillSet: aws, "sap dms", dcem, "digital communication".
SAP DCEM Digital customer engagement Managers
HCL Technologies
Technical Skill Set required to perform above tasks:
Technical expertise in SAP Basis area with minimum of 4+ years of experience.
Good understanding hands-on experience required in HANA database.
Experience in SAP Upgrade Migration (OS/DB) is mandatory.
Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
WORK EXPERIENCE
4+ years experience with multi-national software/IT organizations.
2+ Cloud knowledge(e.g. through Solution Management, Consulting and/or Delivery Program management).
5+ years of SAP Basis S/4HANA knowledge.
Key tasks comprise the following:
Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
Supports in de-escalations of critical customer situations
Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Contributes to customer release and maintenance activities
Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
Executes and supports problem management and continuous improvement
Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
Systematic and faster onboarding of associates: mandatory trainings documentation
Enable continuous delta KTs on new topics and refresher sessions.
Functional Area:  Embedded / System Software
Experience:  12 - 15 years
Qualification: 
Salary:  12 Lakh to 16 Lakh INR
 
Gharondaa Advisors Private Limited
Job Ad publication date: 29 Nov 2022  

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