HCL Technologies Ltd

Email Support Executive_Gurugram

Email Support Executive_Gurugram
Job Location:  Gurugram
Job Description:  SkillSet: "online support", "web chat", "email process", "email support", "email marketing".

Designation:- Sr CSR/ Analyst

Required Work Experience:

  • Good fluency of the English language, both written and spoken
  • Minimum of 1 years experience in customer support, email support order management, project management, KPO/BPO or customer service experience preferably in Order management/Order fulfillment.
  • Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
  • Experience working and managing communications, with multiple cross-functional teams/stakeholders.

Shifts - 24* 7

5 days working - 2 days off - Rotational offs.

Required Qualification:-

*Graduate / Post Graduate in any stream.

Work Location :


Must have:-

* Excellent Spoken Written English.

Skill set Required :-

*Excellent English Written Communication Skills.

*Strong E-Mail Writing Skills with focus on Customer Service.

*Solving Customer Queries Via E-Mail.

*Order Management experience is preferred.

Job Description -

As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency.

  • You will use deductive reasoning to make sound business decisions.
  • You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
  • You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency
  • You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
  • You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.
  • You will learn and process all products offered in the logo..

Key Skills

  • Team oriented/team player
  • Situational/contextual awareness with the ability to understand the impacts of ones work.
  • Excellent critical and analytical thinking abilities
  • High attention to detail, and high level of professionalism
  • Proactive, self motivated, self starter, minimal supervision
  • Excellent analytical skills and strong decision-making skills committed to resolution and compliance
  • Strong organizational, time and workflow management skills

Interested candidates can visit the office for interview for more information can connect on (Call or WhatsApp) Aman Chhabra 9911137500 share resumes on aman.a@hcl.com

Functional Area:  Operations Management / Process Analysis
Experience:  1 - 3 years
Salary:  2.5 Lakh to 3.0 Lakh INR
HCL Technologies Ltd
Job Ad publication date: 17 Aug 2022