HDFC Bank Ltd.

Process Trainer - RBCU

Job Location:  Noida
Job Description:  SkillSet: training, customer service, process training, customer relations, quality.
  • Providing regular training to all the WBO location staff across the region Conduct comprehensive trainings for WBO Staff covering all WBO products Conduct onthe-job and classroom trainings Ascertain training requirements based on Process Audit and main Audit reports Keep focusing in providing constant training to increase digital initiative of Bank Maintain Training Tracker MIS/conduct man-to-man tracking to provide Internal and External training to WBO staff.
  • Liaise with HR Training, HR LD; etc for training requirements Responsible for overall supervision for implementation of latest Processes Manuals Seek improvement in existing systems and processes Provide feedback on upcoming processes Provide feedback suggestions to central BCU team.
  • Maintain updated Training material Active participation in Operations projects.
  • Comprehensive review of WBO activities Suggest gaps in processes, if any, and changes required to address such gaps Help in resolution of process related queries Optimum utilisation of resources All other responsibilities entrusted from time to time.
  • Other responsibilities Participation in Process Audits.
  • All other responsibilities entrusted from time to time.

Skills
  • Good communication skill
  • Handling multiple products
  • Conduct root cause analysis
  • Off-Site Surveillance activities
  • MIS management
  • Efficiency management
  • People management
  • Problem solving
  • Decision making
  • Upward and downward feedback

Qualifications
Graduation Post-Graduation Certifications AMFI Certification IRDA Certification NCFM Certification (Optional) CAIIB (Optional) Internal Certification (NR Modules)
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Functional Area:  Sales / BD
Experience:  5 - 8 years
Qualification:  ("Graduation in any field")
Salary:  7 Lakh to 12 Lakh INR
 
HDFC Bank Ltd.
Job Ad publication date: 23 Feb 2021