HIRE HUNTERS

Workforce Manager

Job Location:  Mumbai City
Job Description:  SkillSet: "senior management", database, "database applications", business, staffing.

Location : Malad Thane

CTC : 3LPA - 6 LPA

Job Description:Will be responsible for acomprehensive workforce management system thatincreases employee productivity with reduced absences and late arrivals; lower non-compliance risks; and increase operational agility so that sales productivity improves and allocate people with the right skills at the right time.

Manage the Dialer End to End, including required Developments from time to time / Campaign Mgmt / Agent Mgmt.

Provide direction in forecasting Staffing requirements

Creating and managing staff schedules Roster Mgmt

Enable the Mgmt to gain insights into effective business metrics

Maximize the use of manpower resourcesby forecasting the volume of transactions calls etc

Scheduling the correct number of users/agents to handle expected volume of transactions

Employee performance management

Compliance

Time and attendance and vacation leave planning of the team

Improve employee productivity, enhance agent planning, lower operations costs, and drive efficient time and attendance tracking for better sales productivity

Coordinate with key stakeholders to provide relevant data to be used in business cases

Forecast adjustments in training, coaching and processes - to ensure maximum performance

Requirement:

A seasoned Workforce Managerwith a Bachelors Degree, with at least 3 - 5 years experience in managing workforce operations with client and/or senior management interaction
Expertise in capacity planning, forecasting, real-time management, reporting and scheduling
Proficient in the use of workforce management tools
Excellent organizational, project management and presentation skills
Able to work with large amounts of data to identify trends and patterns.
Able to manage multiple, complex, ongoing tasks and projects
High attention to detail with a strong desire to optimize procedures and processes
Working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or ability to learn technology very quickly
Strong verbal and written communication skills
High achiever and self-starter with a people first leadership and coaching style

Share Updated Resume on 8850031075

Functional Area:  Sales / BD
Experience:  2 - 6 years
Qualification: 
Salary:  2.5 Lakh to 5 Lakh INR
 
HIRE HUNTERS
Job Ad publication date: 21 Apr 2021  

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