Headstrong

Senior Associate- Production Support

Job Location:  Noida
Job Description:  SkillSet: customer relations, insurance, quality, sales, mis.
Senior Associate- Production Support

In this role, you will be responsible for Application Support Operations and maintenance of multiple applications databases, used by business units and infrastructure teams. To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real time understanding of business problem and, craft the solution which really fits into needs.

Responsibilities
  • To ensure timely and accurate delivery of daily tasks/processes
  • To handle queries and clarifications sought by Analysts w.r.t. any operational/ technical process related issue.
  • To understand client s concerns issues and resolve the same.
  • Work and coordinate with team members
  • To keep oneself abreast of all the updates applicable to policies/regulations/compliances
  • Handle compliance requirements for Processes, functions, organization and Client.
Qualifications we seek in you

Minimum qualifications

  • BE/B Tech/M Tech/MCA/BCA
  • Excellent written and verbal communication skills
Preferred qualifications
  • Advance knowledge of MS Office suite (Outlook, Word, Excel and PowerPoint).
  • Should be proficient in Internet usage, web browser, search engines.
  • Excellent troubleshooting problem solving skills
  • Experienced in process documentation, Knowledge of Lean Six Sigma
  • Knowledge of Capital market, financial products like: Equity, Fixed income, Modelware etc.
  • Hands on experience with tickets/queries handling and resolving process issues. Should have good sense of urgency in getting things done within deadline, good time management skills.
  • Multi-tasking, Proactive and willing to take initiatives w.r.t. project work/tasks
  • Problem solution mindset
  • Positive attitude for clients/team mates friendly and approachable
  • Having an excellent flair for continues learning and education.
  • Willing to work in 24x7 shifts/rotations.
  • Relative experience in operations industry
  • Quality conscious

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Functional Area:  Customer Care Executive
Experience:  3 - 5 years
Qualification:  ("Other in Other")
Salary:  4.0 Lakh to 7 Lakh INR
 
Headstrong
Job Ad publication date: 02 Mar 2021