Hero MotoCorp Ltd.

AREA SERVICE MANAGER

Job Location:  Jaipur
Job Description:  SkillSet: " service center operations", management, "customer service", " service processes", tat.
Short Description

To ensure customer satisfaction thru workshops with world class infrastructure, adhering to processes, policies guidelines set by HMCL. Also ensuring continuous growth of the workshops by YOY increase in reporting parts sale.

Key Responsibilities
  • To ensure customer retention at workshop to achieve the Annual Business plan of Service Reporting, Spare parts and Labour.
  • To enhance Customer satisfaction resulting to reduction in number of complaints thereby increasing customer retention.
  • To implement the Service processes and SOP at workshop for tracking level of customer satisfaction thru Hero Connect (Dealer Management Software).
  • To ensure technical feedback to concerned dept (PMG) for required improvement in mass production to reduce further failures in field.
  • To conduct the Service Promotional Activities to increase the reach to customers and to capture the lost customers(non retained customers).
Skills Information
Education
Relevant Experience
Certification


Job Segment: Service Manager, Manager, Customer Service, Management

,
Functional Area:  Sales / BD
Experience:  2 - 6 years
Qualification:  ("Graduation in any field")
Salary:  5 Lakh to 10 Lakh INR
 
Hero MotoCorp Ltd.
Job Ad publication date: 27 Feb 2021  

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