ICG Medical India Pvt. Ltd.

ICG Medical is a leading healthcare recruitment agency, supplying nurses, doctors, and allied staff to many clients such as the NHS, private healthcare center, HMP (Her Majesty’s Prisons), and mental health units. Within ICG Medical, we have 3 brands including Cromwell Medical Staffing, Clinical24, and Green Staff Medical.

We believe in building strong relationships with our clients and candidates. This has helped us to win many awards such as being 19th best small company to work for voted by the Sunday Times. We are operating in an office based in Gurgaon.

Our Values:

Family

  • We partner with our clients to achieve more together
  • We create a true family-feel atmosphere and adopt a “Be There” culture

Open

  • We are honest and transparent – with both our clients and colleagues
  • We strive to build trust, confidence, and commitment between ourselves and our clients.

Passion

  • Simply put, we love what we do
  • We ensure that we choose the correct attitude with everything that we do

Trainer - Process Training, Language Training, L&D, ICG Medical - Gurgaon

Role:
As a key member of our L&D team, you will be responsible for delivering the Process training for all new joiners into the business and delivering a variety of English, Sales, and Operational courses. Your position will also see you delivering 1-2-1 coaching to existing healthcare Recruiters based on their learning requirements.

Responsibilities:
• To deliver the statutory, mandatory, developmental, and organizational change training requirements for new and existing staff in both across all areas of the organization.

• To deliver L&D solutions to support the organizational change and development outlined in the overall L&D strategy using a blend of methodologies including classroom, deskside support, and on-job learning as appropriate.

• To provide development by coaching and 1 to 1 support where the need for this has been established.

• To demonstrate progress against KPIs and departmental goals and objectives.

• To contribute to L&D communications using a variety of mediums, mail, Intranet, paper, etc

• Answering training related issues and provide high-quality customer service across the organization.

Skills & Experience Required:

• More than 5 years of experience in international BPO as a trainer for voice process

• Exceptional level of English (Speaking, Reading & Writing)

• Candidate should be ok to work in 24*7 environment

• Experience of training a variety of courses (new starters, sales, IELTS, etc)

• Experience of working with Managers to gather content and design courses

• Excellent personal and time management skills

• Hard-working approach and resilient attitude

• Confident and professional when dealing with objections

Benefits:

Medical insurance, food allowance, travel allowance

• Opportunity to work abroad

• Continues learning & developing opportunities

• 5 days working

• Cab Facility/Transport Allowance

Industry: Health Care / Medical Services

Functional Area: ITES/BPO/KPO/Customer Service

Experience: More than 5 years of experience in international BPO as a trainer for voice process

Location: Gurugram (Gurgaon) (Haryana, India)

Interested candidates, please share your CV’s.

Please Note-Candidate should have a high-speed internet connection since it would be work from option until origination decides to operate from the office.


Hemant Kumar
ICG Medical India Pvt. Ltd.
Plot No 47, 2nd Floor,
GURGAON, Haryana, India

Website: www.icg-medical.com/
Job Ad publication date: 23 Jul 2020  

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