Aces Continuous Improvement Expert

Job Location:  Hyderabad
Job Description:  SkillSet: voice of the customer analysis, voice of the customer, process improvement projects, six sigma, quality tools.

Roles and Responsibilities

Facilitates the execution of the CS India ACES strategy through local management and support teams.
Leads and supports process improvement projects at the network level that may have a network
Coaches and trains management, CS Associates and project teams on ACES concepts and
Performs quantitative analysis of key process indicators to identify opportunities for process
Demonstrates discretion in coordination of project scoping and selection to align with business
Oversees site project portfolio, assisting Kaizen Promotion Officers and individual project managers
with execution and delivery of results.
Audits completed projects to verify sustained impact and partners with Financial Controller to validate
Communicates across the sites at levels on project and program progress.
Manages projects as assigned by Manager.
Performs general duties to support and improve the CS ACES program locally and globally as part of
Responsibilities are non-routine in nature and vary from day to day.
Ability to execute with total autonomy and deal with ambiguity

  1. Basic Qualification-

Minimum 3-5 years of experience using Voice of the Customer analysis to drive improvements
through the application of Lean and/or Six Sigma tools and concepts.
Will have significant Kaizen/Process Improvement experience. Typically has some education/formal
training around Process Improvement.
Project management experience/ Strong project management skills.
Able to prioritize in complex, fast-paced environment.
Experience in or demonstrated ability to lead people/teams without formal responsibility and
interacting and building rapport with teams of all levels.
Experience communicating and presenting to groups.
Analytical background - 7 Quality tools, Hypothesis Testing, Regression Analysis and other necessary

Functional Area:  General / Other Software
Experience:  3 - 6 years
Qualification:  ("Other in C.S")
Salary:  5 Lakh to 10 Lakh INR
Job Ad publication date: 10 Apr 2021  

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