Associate Vendor Manager

Associate Vendor Manager
Job Location:  Hyderabad
Job Description:  SkillSet: ar, " handle multiple priorities", kpi, risk, " root cause".

Key Responsibilities:

  • Liason with partner teams to manage productivity and quality metric performances for the assigned sites
  • Daily and weekly operations management, including detailed reporting and metrics preparation
  • Creates ad-hoc operational reports, status updates on a need basis and contribute to the development of reporting systems
  • Responsible for KPI achievement and improvement, including the measures of performance, effectiveness, employee engagement and customer satisfaction
  • Share operational and quality best practices across the Customer Service network
  • Solve complex customer service issues and proactively prevent negative service trends, conduct root cause analysis and process standardization
  • Develop and maintain strong working relationships with employees at every level in the company and with Customer Service vendors to identify, analyze and solve problems
  • Demonstrate a management style that encourages participation and ownership, along with a continuous focus on action, customer satisfaction, support personnel satisfaction and financial management
  • Project Manager for new implementations
  • Conduct all business with the highest ethical and professional standards

Basic Qualification

  • Bachelors degree required; MBA or graduate degree preferred
  • 2-4 years relevant supervisory/team handling experience at a AM/DM/Mgr. level, preferably in an outsourced environment
  • An entrepreneur; you act and make decisions like an owner
  • Strong organizational skills and attention to detail
  • Strong communication, reading comprehension, and writing skills
  • Ability to handle multiple priorities and to meet deadlines in stressful situations
  • Strong technical and analytical aptitude
  • Domestic and international travel required
  • Fluent communication in English & one regional language (including Hindi) is required
  • Ability to think big and influence across all levels of an organization
  • Proven experience in project management

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Functional Area:  General / Other Software
Experience:  8 - 13 years
Qualification:  ("Other in any field") OR ("MBA/PGDM in any field")
Salary:  10 Lakh to 18 Lakh INR
Job Ad publication date: 19 Apr 2021  

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