Partner Performance Manager

Job Location:  Hyderabad
Job Description:  SkillSet: customer service, delivery, gps, logistics, mis.

Roles and Responsibilities

Looking only for diversity candidates

Role responsibilities

  • Lead D2AS English partners reporting to the WWE Partner Performance Leader
  • Collaborate with internal support teams: CP, Training, Content, Quality to exceed customer expectations.
  • Influence without authority multiple internal teams to set partners up for success.
  • Dive deep and support consistent bar-raising partner performance.

Basic qualifications

  • Bachelor's degree.
  • Overall 10-15 years experience in CS / BPO / Captive environment
  • 4+ years leading leaders of leaders or a partner operation of 300+ FTEs in customer or technical service environment.
  • Demonstrated experience and success at leading cross functional programs and proven ability to influence and lead without direct management authority.
  • Outstanding speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others.
  • People management experience
  • Ability to communicate effectively across a multitude of platforms with remote team members, as well as stakeholders at multiple levels within the organization.
  • Comfortable challenging the status quo and questioning existing practices.
  • Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment.
  • Able to synthesize data and analytics to formulate sound program objectives and goals
  • Goal driven and target orientated whilst able to step back and look at the bigger picture. Proven ability to manage ambiguity, and a preparedness to take on what is necessary to get things done.

  • Preferred qualifications

    • Experience in process improvement using Lean and Kaizen methods.
    • Intuitive understanding of a superior versus inferior customer experiences, with ability to quickly assess the situation and identify solutions to improve/fix.
    • Background in Customer Service operations.

Functional Area:  General / Other Software
Experience:  10 - 15 years
Qualification:  ("Other in Other") OR ("C.S in any field")
Salary:  12 Lakh to 20 Lakh INR
Job Ad publication date: 13 May 2021  

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