Ikon Staffing Solutions Pvt. Ltd.

Enterprise-Key Account Management

Job Location:  Gurugram
Job Description:  SkillSet: build strong relationships, strong communication skills, problem solving, order management, account management.

Roles and Responsibilities

  • This role will enable you to understand our business, an in-depth understanding of our product and equip you to become a part of company s core functions and of the SaaS Industry.
  • Manage a portfolio of Enterprise Clients and be responsible for their day to day Account Management of the SaaS product.
  • Account Management includes solving of Product issues, trainings, enhancement of business operations through new feature development
  • Gather and understand new feature requirements from clients to enable growth in the system and work with clients to ensure their growth in the system.
  • Develop customer first approach to understand customer pain points.
  • Develop in depth understanding of the product.
  • Demonstrate outstanding interpersonal and communications skills.

Skills and Requirements

  • 3-5 years with a B.Tech/B.E/MCA/MBA or equivalent
  • Account management experience in SaaS/Ecommerce/Software product focus/Warehouse Management is Mandatory
  • Knowledge of any Warehouse or Order Management software is a big plus
  • Understands basics of APIs and Postman
  • The candidate should demonstrate strong problem solving skills and the ability to deal with ambiguity
  • The candidate should have strong communication skills, be able to collaborate and build strong relationships with customers and internal stake holders




,
Functional Area:  General / Other Software
Experience:  3 - 7 years
Qualification:  ("Operations in B.Tech/B.E") OR ("MBA/PGDM in any field")
Salary:  5 Lakh to 12 Lakh INR
 
Ikon Staffing Solutions Pvt. Ltd.
Job Ad publication date: 27 Feb 2021  

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