IndiaTradeZone.Com

Customer Success Manager

Job Location:  Noida
Job Description:  SkillSet: agent, " customer service", " product knowledge", " call center", "customer satisfaction".
(A) Customer Success Manager, Okhla Phase III - New Delhi, India
As a Customer Success Manager, you will be responsible for making sure that our support desk is providing timely, accurate and meaningful resolution to all customer queries. You will have direct responsibility of quality control and also need to setup and adjust various processes within the support function. Any customer escalations that are not resolved at the agent level will need to be addressed appropriately by you. Your goal eventually is to maintain good customer satisfaction to influence renewals and new sales.
You will also be in charge of identifying and facilitating agent training and development for your team members.
Detailed responsibilities Manage post- sales interactions with customers through strong relationship- building and product knowledge Maintain a deep understanding of the product and speak with customers about the most relevant features/ functionality for their specific business needs Increase customer satisfaction by addressing challenges they are facing with respect to our product Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers Track accounts to identify churn risk and work proactively to eliminate that risk Provide regular updates to the management team about issues that need their attention,
Functional Area:  Customer Service (International),Sales / BD
Experience:  6 - 10 years
Qualification:  ("Other in any field")
Salary:  8 Lakh to 14 Lakh INR
 
IndiaTradeZone.Com
Job Ad publication date: 20 Nov 2020  

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