CTIM Platform Operations SRE

CTIM Platform Operations SRE
Job Location:  Hyderabad
Job Description:  SkillSet: bias for action, root cause analysis, big data, root cause, web hosting.

Application Support Monitoring:

  • Monitor infrastructure, servers, middleware, databases, and batch jobs.
  • Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc.
  • Troubleshoot environment, data control and operational issues.
  • Create and Maintain documentation to ensure knowledge accessibility.
  • Automate and streamline process using scripts and scheduling tools.
  • Liaise with other application support teams and internal/external business and technical partners.
  • Provide ad hoc and on-demand reports.
  • Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production.
  • Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.
  • Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
  • Ensures that all production changes are processed according to Change Management policies and procedures.
  • Ensures that appropriate levels of Quality Assurance have been met for all new and existing products.
  • Support Sustained Resiliency, Disaster Recovery, and High Availability events.
  • Help Level2 operation team with setting up monitoring and bridging the gaps in current monitoring setup.
  • Play key part in setting up reporting and be a key component in Monitor - Report - Improve principle

Incident Management:

  • Coordinate incident management coverage, to ensure appropriate coverage.
  • Call facilitation, coordination and communications during critical outage situations.
  • Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process.
  • End to end view of issues for objectivity.
  • Influence senior technology leads across organizations to ensure timely resolution of incidents

Problem Management:

  • Participate and ensure RCA (root cause analysis) activities on client impacting incidents are executed and action items are assigned / completed.
  • Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message.
  • Chronic issue coordination and leadership.
  • Guidance to all staff involved and vendors in driving a coordinated approach for results.

Hygiene and Capacity Maintenance:

  • Work aggressively to make sure all servers are up to company standards as per uptimes, patch level etc.
  • Work on Capacity planning for applications, estimating and analyzing growth rates of vital infrastructure components and adding capacity pro-actively as and when required.


  • Minimum 10 years of relevant Information Technology experience.
  • Should be able to provide 24/7 on-call support.
  • Proven experience in incident/problem management with a good understanding of any of the tools used for this purpose.
  • Understanding of SRE concepts and a proven experience working on automation or application development using any programing language.
  • Solid technical skills including knowledge of client server technology, networking basics, database technology, end to end understanding of 3-tier application architecture (frontend application server database).
  • Good understanding of both UNIX and Windows operating systems
  • Good understanding of web hosting technologies like apache / tomcat or other equivalent web/app servers.
  • Good understanding of Big Data cloud concepts.
  • Good understanding of database technologies like ORACLE and SQL.
  • Good understanding of monitoring tools is an added advantage.
  • Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls.
  • Comfortable providing clear problem descriptions and guidance to business users in a time critical environment.
  • Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / process.
  • Excellent influence, negotiation and presentation skills.
  • Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations.
  • Outstanding interpersonal skills and ability to establish strong relationships with all levels of management.
  • Solid understanding of the major functionality bundled into a release, both from a technology and business point of view.
  • Strong knowledge of relevant applications and development life cycles.
  • Experience working with geographically distributed and culturally diverse work-groups.
  • Strong desire to learn new technology.
  • Ability to work independently as a self-starter, and within a team environment.
  • Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously. The ability to work on-call nights/weekends as needed.
Functional Area:  General / Other Software,Sales / BD
Experience:  10 - 14 years
Qualification:  ("Graduation in any field") OR ("PG or Equivalent in any field")
Salary:  12 Lakh to 14 Lakh INR
Job Ad publication date: 08 Dec 2022