We are Hiring - Fraud Risk Application Support

We are Hiring - Fraud Risk Application Support
Job Location:  Hyderabad
Job Description:  SkillSet: root cause analysis, environmental impact assessment, root cause, computer science, application support.

As an Application Support associate, your dedication to innovation is essential to what keeps our company moving and thriving. In this role, you ll monitor application and infrastructure alerts through Netcool. The role requires experience with production incidents mitigation, including troubleshooting, maintaining, identifying, escalating, and resolving. Partnering with Infrastructure Service Support team members, you ll dig into root cause analysis along with SRE and AD teams. You ll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase. Your key role will be to identify and mitigate production incidents as quick as possible to reduce customer bad experience and financial loss to firm.


  • Responsible for Monitoring through tools like Netcool, Grafana, Dynatrace and Splunk.
  • Analyze and mitigate the alerts / issues.
  • Engage SRE and AD teams as need to assist with mitigation.
  • Perform daily health checks of applications.
  • Participate in change controls.
  • Supporting Incident Management and recovery of incidents affecting the applications.
  • Investigate and resolution of application processing queries raised by the business.
  • Send Communications for the major incidents to the business partners.
  • Setup of alerts / modify existing alerts to suit the business requirements.
  • Flexibility to work in shifts including weekends.

Technical Qualification:

  • Experience in any monitoring / alerting, Splunk, Grafana, Dynatrace.
  • Experience in application support, networking and infrastructure knowledge (Linux/Unix, Windows, IBM-MQ, Tomcat/IBM WebSphere, SFTP, SSL, etc.)
  • Knowledge of Databases like SQL, Oracle, DB2 or Casandra.
  • Knowledge in Banking domain.
  • Proven Self-starter with initiative, accountability, and ability to work independently as well as collaborate effectively with local, regional, and/or global teams.
  • Adaptable and able to multi-task, handling complex requirements.
  • Bachelor s Degree in computer science, Information Systems, Engineering is desirable.
Functional Area:  General / Other Software
Experience:  2 - 5 years
Qualification:  ("Other in Other")
Salary:  3.5 Lakh to 6 Lakh INR
Job Ad publication date: 04 Oct 2022