KEC International Ltd

Manager - Customer Quality Assurance

Job Location:  Mumbai City
Job Description:  SkillSet: mor, closure, drawing, "audit report", dashboard.
SlNo Activity Process to be followed 1 MIS- Overall claim Download the rejection data from SAP on 1st day of every month MIS- Premature claim Get data for production from plants MIS-BUR Claim Get data for sales from HO Finance team MIS-OE Rejection Claim Make the calculations in the relevant MIS sheet MIS-Export BUR+PMC+ Overall Convert it into ppt and publish same to plant before 6th of every month 2 Updation for AB PMO PCR claim % to be updated to Suneet Sadana NABC , Overall claim, Cut tyre rating to be updated in customer dashboard ppt and to be shared to Seema Wagh 3 OE enlisting process For regular supplies: Check for OE approved drawing in Drawing folder If available ennlist, if not available ask OE RM RD to share the same Post getting the approved drawing enlist the material for an year Update the OE enlisting log for tracking history For Sample supplies Mail with filled enlisting format will come from OE commercial Ask for RD and OERM approval for enlisting Post approval of RD OERM approve enlisting for 3 days Also ask for fitment status at OEM and approved drawing in the revert mail Update enlisting tracker 4 Customer complaints-OE OE customer complaint tracker should be uptodate All QPRs to be stored in separate folder for immediate tracking QPRS to be raised for any OEM/internal complaints within a day from the reciept of complaint Follow up with CSOE for defective sample Ask for containtment action on second day after raising of complaint If no revert from FPR escalate to level 1 Filled QPRS to be collected from FPR on 6th day and to be verified If no revert for filled QPRS from FPR escalate to level 1-6 After corrections/ modifications circulate to CSOE for submitting to OEM 5 Customer complaint- IB Customer complaint tracker should be uptodate All QPRs to be stored in separate folder for immediate tracking QPRS to be raised for any OEM/internal complaints within a day from the reciept of complaint Ask for containtment action on second day after raising of complaint If no revert from FPR escalate to level 1-6 Filled QPRS to be collected from FPR on 6th day and to be verified If no revert for filled QPRS from FPR escalate to level 1-6 After corrections/ modifications circulate to the concern cluster manager 6 Customer complaint- Replacement Replacement Customer complaint tracker should be uptodate All complaints raised through mails and service MOR should be captured Sample arrangement to be done for analysis Analysis and actions to be tracked with FPR Action plan update to be shared in Service MOR 7 Customer complaint back ups Relevant back up documents also collected for all complaints 8 Past trouble database PTDB to be updated based on closure of each complaint and to be circulated on monthly basis to all stake holders 9 NABC audits NABC audit to be planned and conducted Standard format to be filled for each audit Each audit report should shared to the respective commercial action plan should collected from each team NABC score dashboard should be shared with QA/Plant/SCM heads every month NABC location wise score to be uploaded to tableu 10 Shoppe Audit Planning of shoppe audit to be done and shared 27th of every month Coordinate and conduct audit as per schedule Share audit report in SFDC Compile shoppe wise score and publish 11 CSR updation CSR document to be reviewed every 6 months and to be updated according to latest OE manuals 12 TGA FTIR testing Equipment upkeep to be checked in lab every week Gas level of O2 N2 to be ensured weekly Power back up battery level to be ensured 13 Renewal of AMC with Perkin Every year AMC of both equipments to be renewed in August permanent budget allocation should be there every year in QA opex 14 CFA Process Audit CFA process audit once in an year should be performed
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Functional Area:  Testing,Sales / BD
Experience:  0 - 4 years
Qualification:  ("Graduation in any field")
 
KEC International Ltd
Job Ad publication date: 20 Nov 2020  

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