Kent Ro Systems

Customer Success Manager

Job Location:  Delhi
Job Description:  SkillSet: sales, customer service, customer relations, marketing, onboarding.

Our Customer Success manager manages a portfolio of Kent CamCall Customers https://www.kentcam.com/camcall/

Developing strategy both pre-launch and post Site launch to drive ROI for our clients.


Key Skills Set


Strong experience in a customer-facing position

Experience within SAAS products

Fast learner and able to handle multiple tasks with changing priorities

Excellent verbal and written communication skills

Strong time management skills

Strong analytical and reporting skills


Responsibilities


Serve as a central point of contact while ensuring high levels of customer satisfaction

Maintain regular communication with both the customer and internal teams, constantly managing customer expectations

Serve as the first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with Milestone services, sales, and product teams

Provide proactive status updates to required parties

Host periodic checkpoint and status calls with customer and internal stakeholders

Identify enablement goals and plans


,
Functional Area:  Sales / BD,Customer Service (International)
Experience:  8 - 13 years
Qualification:  ("Other in Other")
Salary:  10 Lakh to 18 Lakh INR
 
Kent Ro Systems
Job Ad publication date: 02 Mar 2021  

Related Jobs

O.P. Jindal Global University - Professors, Associate Professors, Assistant Professors
O.P. Jindal Global University Institutions of Emergence Deemed to Be University Faculty...
Asian Fidelis Multi Speciality Hospital - Anaesthesiologist
Asian Fidelis Multi Speciality Hospital Greater Faridabad’s First Hospital Now Hiring Asian...
Asian Fidelis Multi Speciality Hospital - Casualty Medical Officer
Asian Fidelis Multi Speciality Hospital Greater Faridabad’s First Hospital Now Hiring Asian...
Asian Fidelis Multi Speciality Hospital - Dermatologist
Asian Fidelis Multi Speciality Hospital Greater Faridabad’s First Hospital Now Hiring Asian...
Asian Fidelis Multi Speciality Hospital - ENT Specialist
Asian Fidelis Multi Speciality Hospital Greater Faridabad’s First Hospital Now Hiring Asian...
Asian Fidelis Multi Speciality Hospital - General & Laparoscopic Surgeon
Asian Fidelis Multi Speciality Hospital Greater Faridabad’s First Hospital Now Hiring Asian...
Asian Fidelis Multi Speciality Hospital - Gynaecologist & Obstetrician
Asian Fidelis Multi Speciality Hospital Greater Faridabad’s First Hospital Now Hiring Asian...
Asian Fidelis Multi Speciality Hospital - Head, Emergency Medicine
Asian Fidelis Multi Speciality Hospital Greater Faridabad’s First Hospital Now Hiring Asian...
Asian Fidelis Multi Speciality Hospital - Intensivist
Asian Fidelis Multi Speciality Hospital Greater Faridabad’s First Hospital Now Hiring Asian...
Asian Fidelis Multi Speciality Hospital - Internal Medicine/ PHC
Asian Fidelis Multi Speciality Hospital Greater Faridabad’s First Hospital Now Hiring Asian...