Maersk Global Service Centres India Pvt Ltd

Process Expert/Senior Process Expert/Specialist

Job Location:  Chennai
Job Description:  SkillSet: documentation, customer service, shipping, delivery, sales.
Show More We offer

As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Show More Key responsibilities

1. Review the dispute raised by customer
2. Check our internal systems to validate the dispute raised
3. Engage relevant stakeholders for alignment where necessary
4. Accept or Reject a dispute based on facts and proofs
5. Speak to customer and get an alignment that customer will make payment for disputed invoices
6. Identify pattern of disputes
7. Collaborate with multiple departments
8. Address the root cause to improve customer experience

Show More We are looking for

Qualification: Graduate with reasonable experience (Min of 3 years) in Customer Service, Documentation, Collection or dispute processes willing to work in perpetual Night shifts
Skills
Good oral and Written Communication
Should be a fast learner
Ability to understand Upstream and downstream processes
Able to engage, foster relationship and collaborate with multiple stakeholders
Ownership mindset, self-driven and motivated
Problem solving skills
Should carry a customer centric mindset

Show More
,
Functional Area:  Operations Management / Process Analysis
Experience:  3 - 5 years
Qualification:  ("Graduation in any field")
Salary:  5 Lakh to 7 Lakh INR
 
Maersk Global Service Centres India Pvt Ltd
Job Ad publication date: 14 May 2021  

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