Mantras2Success Consultants

AVP - Operations - BFSI

Job Location:  Hyderabad
Job Description:  SkillSet: personal loans, customer service, vendor management, management skills, corporate liaison.

- Ensuring daily / monthly / quarterly targets are met for both PL and BNPL (and any new product)
- Ensuring that the sourcing partners also meet the set targets by extending the support required
- Maintaining and improving month on month conversion numbers to reach the level of competition
- Initiating the calling effort right from top of the funnel to improve overall efficiencies
- Taking the existing customer service and quality team to a level of significance
Roles and responsibilities:
- Prepare monthly target plan, AOP in liaison with core sales team
- Drive the outbound and inbound calling teams in the directions of set targets
- Ensure proper team structure, preparing hiring plans in line allocating work according to skillsets
- Efficiently collaborate with internal tech team, third parties to reduce login to disbursal TATs
- Bring down the time for FTR in line with competition
- Lead process optimization from people and system perspective
- Display a data driven approach in decisions taken to improve productivity
- Collaborate with sales team to ensure adequate top of the funnel flow to achieve targets
- Ensure marketing efforts to reach to customers who may drop off
- Ensure that the team is adequately facilitated; feels inclusive and motivated at all the time
- Extend support required to Fin-Ops team in reconciliation of payments
Required Skillset:
- Experience in disbursing small ticket personal loans in huge quantities is a must
- Exposure to e-Mandate registrations, e-Signing of agreements, Digital KYC, etc. is desired
- Experience of handling large teams of tele-callers, TLs Managers for at least 2 yrs
- Ability to work under pressure, Patience and ability to listen to and take care of team issues
- Should be okay to get hands dirty by working very close to front runners
- Should have excellent data reading ability
- Experience of handling customer service and quality teams
- Excellent negotiation skills, vendor management skills and persuasion abilities.

Functional Area:  Sales / BD
Experience:  10 - 15 years
Qualification:  ("Graduation in any field")
Salary:  4.0 Lakh to 20 Lakh INR
Mantras2Success Consultants
Job Ad publication date: 17 Aug 2022