Microland Limited

Sr. SME - Messaging

Job Location:  Bangalore
Job Description:  SkillSet: " disaster recovery", " backup management", " content management", " network topologies", " user administration".


  • Proactive monitoring and administration: Any error observed during health check/reports, should be able to analyze the criticality and impact and resolve by implementing necessary solution. Analyze the server performance periodically, Share the reports and highlight issues.
  • Hardware and Networking: Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software Hardware Raid, Technical understanding on network topologies devices.
  • Exchange/O365: Working knowledge of Exchange on-prem/O365, Installation configuration, Administration, Disaster Recovery, Service pack/roll up update installation, troubleshoot various server related issues, troubleshoot NDRs, Exchange server roles and responsibilities, tracking emails, extensive experience and knowledge of power shell, knowledge of connectors, knowledge of DAG, knowledge and troubleshooting skills on exchange edge servers, knowledge on O365 compliance and content management, TEAMS troubleshooting, Microsoft stream.
  • Messaging Server Client: Working knowledge of Outlook, troubleshoot NDR's, analyze the message header, Delegate permission, recovering deleted items, Outlook rules, Free/busy, Create/Modify location document.
  • Clustering: Working knowledge on Clusters, NLBs, installation basic troubleshooting Knowledge of Cluster Directory.
  • Active Directory User Administration and Management: Working knowledge of active directory, user administration and management, FSMO Roles and knowledge of AD replication.
  • Backup/Recovery: Working knowledge on Setup and Configuration of native 3rd party backup management tools troubleshooting. Define Policy, Backup Pool, Retention. Knowledge on difference between Master Media Server, Technical understanding of backup and restore type.
  • Antivirus Antispam: Working knowledge of native 3rd party antivirus management tools, Virus definitions/signature update, etc. Knowledge about Virus, spam, Trojans, spyware, Profanity, SPF, Trust Manager, Reputation, Spoof, RBL, Grey Listing and Define route, Setup and Configuration and up gradation, knowledge on Proofpoint endpoint protection
  • Mobility Server - Active Sync: Working knowledge of Mobility servers/device software. In-depth understanding of server components and message flow from a server to mobile device. Basic knowledge of SQL servers.


  • Troubleshooting: analyze and resolve technical queries of customer - High Sev Incidents, Major Changes, Change Scripting, Problem Management Tickets, RCA preparation, Understand product technology and prepare technical documentation, SOPs, Transitions of new tech, Deployment of servers , Attend conference calls with technical escalation points onsite./Customer/RCA reviews/High critical incidents conf calls
  • Knowledge Management: Assist team members in providing information and knowledge sharing, Train/Mentor the new hires in the team.
  • Operations: Compliance to set Process, SLA, Project/Program Guidelines, Participate in UAT for home-grown tools.

Functional Area:  General / Other Software,Network / System Administration
Experience:  0 - 3 years
Qualification:  ("Other in any field")
Salary:  1.0 Lakh to 3.0 Lakh INR
Microland Limited
Job Ad publication date: 14 May 2021  

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