Monotype Imaging Inc

Customer Care Trainee

Customer Care Trainee
Job Location:  Noida
Job Description:  SkillSet: Customer Care, Customer Care support.
  • Resolve purchase and billing issues. Purchases may be made by credit card, PayPal, or invoice.
  • Work with corporate customers, stakeholders in establishing invoice accounts, processing purchase orders, and invoicing.
  • Leverage, and in some cases, customize standard responses created by our native or English speakers. Escalate to native speaker when significant customization is required. Identify gaps in standard responses.
  • Communicate with the development team, finance team regarding common customer questions. Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.
Functional Area:  Sales / BD
Experience:  1 - 2 years
Qualification:  ("Graduation in any field")
Salary:  1.5 Lakh to 4.0 Lakh INR
Monotype Imaging Inc
Job Ad publication date: 04 Oct 2022