Mumpy Barman

Vacancies for Retail Banking Operations

Vacancies for Retail Banking Operations
Job Location:  Nadia, Siliguri, Malda, Kolkata, Other West Bengal
Job Description:  SkillSet: teacher, marketing, banking, "back office", bpo.

Job description

The Role Responsibilities Domain Capabilities

Product / Domain Knowledge

  • Able to perform rule based technical work which are straight forward and repetitive
  • Has basic understanding of processes and products
  • Should possess basic knowledge on the credit card product
  • Possesses and applies technical expertise to his area of work
  • Keeps up to date with changes to products and processes
  • Should be aware on the process changes communicated by TL / Unit Manager

Process Management

  • Able to quickly adapt to changes with regards to process, projects etc
  • To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
  • Deliver required output in TAT and Accuracy

Capacity Planning

  • Possess ability to understand the work plans and organizes their own work effectively
  • Able to identify sudden changes at a transaction level
  • Raises issues when they see the task is at risk
  • Completes work as assigned

Operational risk Management

  • Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
  • Escalates issues to senior management within parameters of role
  • Describes the fundamentals of operations risk
  • Awareness on transaction level fraud

    Behavioural Capabilities

    Precision Accuracy

    • Performs tasks accurately and thoroughly; double-checks the accuracy of the process
    • Handle all transactions as per the laid down policies and procedures.
    • Able to understand what "quality work" is and should strive to contribute towards it.
    Client Centric
    • Able to create impact directly or indirectly through professional behavior and appearance.
    • Understands that the action he/ she does has an impact on the customer directly or indirectly.
    • Understands basic customer service requirements and relates error free processing to customer service
    • Responds promptly in an efficient and accurate manner as per the required TATCommunication
    • Ability to communicate clearly so as to be understood by the recipients.
    • Ability to understand instructions and written documentation clearly and accurately

    Problem Resolution

    • Understands the situation and perform right escalations
    • Being able to provide data for performing root cause of the problem
    • Ability to speak up when in disagreement and opposition
    • Ability to understand the existence of crisis and conflicts
    • Able to work in a team with good interpersonal skills.

    Managerial Capabilities

    Stakeholder Management

    • Understands and knows who the stake holders are and meets SLAs.
    • Able to provide timely and accurate response to queries / request raised by Stakeholders

    People Management

    • Able to co operate and work as a team in an open and approachable style.
    • Be good team player taking team s goals in to consideration.

    Change Management

    • Understands the need for change and willingly accepts it
    • Able to quickly adapts to changes with regards to process, projects, behavior etc
    • Ability to look beyond self interest to collective interest
    • To positively respond to the pace of change

    Data Analytics

    • Able to analyze the process to understand the dimensions of the job
    Our Ideal Candidate

    Freshers and less than 2 years of experience. Below mentioned skills are preferred s

    • Telecom Operator
    • Data Entry Operator
    • Contact Center
    • Typing Skills
    • Reading Comprehension
    • For any clarifications or to clear about job, feel free to call at:-

HR. -+91 7001909356/7318860767/9093631963(W)


location of branch : kolkata kankurgachi,west Bengal

Functional Area:  Data Entry,Back Office Operations
Experience:  0 - 2 years
Salary:  1.5 Lakh to 4.5 Lakh INR
Mumpy Barman
Job Ad publication date: 22 Jan 2021