NTT Global Delivery Services Limited

Account Service Operations Sr Associate

Job Location:  Other Uttar Pradesh
Job Description:  SkillSet: service level management, it services, data services, service level, customer service.

Req ID: 121614

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Account Service Operations Sr Associate to join our team in Gautam Buddha Nagar, Uttar Pradesh (IN-UP), India (IN).

Oversees, facilitates, and administers ITIL based service support on a 24x7 basis Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness Leads the account and work towards building Client relations Focus on Gaps and Process improvements Suggest and share ITIL Best practices and help implement the same Adapts communication techniques for audiences at multiple internal and external levels - Monitor alerts and manage the Critical Incidents from SM perspective and not technical Manages vendor relationship - Allocates work and mentor others Requirements: 3+ years of relevant experience or equivalent combination of education and work experience. - Strong understanding of ITIL processes and principals - Leadership skills - Experience with handling multiple accounts - Knowledge of ITIL Tools - Strong verbal and written communication skills - Strong ability to create and document processes - Competencies in conflict resolution, customer service, facilitation, executive presentation

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Job Segment: Consulting, Change Management, Technology, Management

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Functional Area:  General / Other Software
Experience:  3 - 6 years
Qualification:  ("Graduation in any field")
Salary:  5 Lakh to 10 Lakh INR
 
NTT Global Delivery Services Limited
Job Ad publication date: 10 Apr 2021  

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