NTT Global Delivery Services Limited

BPO Team Lead

BPO Team Lead
Job Location:  Gurugram
Job Description:  SkillSet: data collection, data representation, wfm, word, excel.
  • Create templates for data collection and reporting.
  • Reports Automation.
  • Interpretation of raw data, analyzing results using statistical techniques and provide real time reports.
  • Understanding of forecast and capacity plan.
  • Providing variance between forecast and actuals.
  • Understanding of terms such as shrinkage, attrition and leakage and should also be clear with calculation of all the terms.
  • Understanding of PL and financial analytics.
  • Skills

  • MS Office Excel, Word, Access, Macros.
  • Good communication skills.
  • Analytical blend of mind.
  • Must be capable of working with all levels of the organization in capturing, managing and communicating metrics.
  • Should be good in preparation of PPT and data representation skills.
  • Experience

  • Overall, 5 + years of experience in WFM and MIS.
  • BPO background would be an added advantage.

Job Segment: Manager, Management

Functional Area:  Customer Service (Domestic),Operations Management / Process Analysis
Experience:  5 - 10 years
Qualification:  ("Graduation in any field")
Salary:  7 Lakh to 12 Lakh INR
NTT Global Delivery Services Limited
Job Ad publication date: 10 Aug 2022