ERP Consulting Training Lead

Job Location:  Hyderabad
Job Description:  SkillSet: training, customer service, customer relations, calibration, coaching.
*As a member of the Consulting organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client*s satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery.
Provide engagement delivery services both as an individual and as a team member. Has subject matter knowledge of relevant implementation responsibility. Has database, core applications and web technology knowledge. Has specific experience in implementing Oracle solutions and in systems integrations.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. A BS or BA in related fields. 3-6 years overall experience in functional or technical role. One year experience in multi-dimensional issue resolution. Ability to communicate effectively and build rapport with team members and clients. Willing to travel regionally with some national travel., *

Summary :

This is an extraordinary opportunity for an individual with the experience and enthusiasm to help develop the next generation of Oracle NetSuite Consultants and have a direct impact on the practice. As a key member in the Oracle NetSuite Global Business Unit (GBU) Enablement organization, this position is primarily responsible for our enablement programs in the Hyderabad Global Delivery Center (GDC). Customer Success Enablement supports newly hired and, experienced Consultants, Project Managers, Client Management, Technical Account Managers, Trainers and other Customer Success/Professional Services employees and NetSuite Partners. This role is central to acclimating new hires to the NetSuite environment and product, supporting the continuing enablement of experienced employees on the NetSuite application, and teaching our customer engagement methodology and business processes.

As a member of the Oracle NetSuite Global Business Unit (GBU), this position is responsible for facilitating learning initiatives for our Customer Success organization including Customer Success/Professional Services employees, and Support organization. The Enablement Lead will help oversee their preparation for entry into the practice; including leading the training and development for a team of university graduates participating in our Global Associate Consulting Program, activities, experienced employees. Such activities include conducting workshops, managing instructor -led trainings and guiding them through structured learning activities defined within the various enablement programs.

Additionally, you will be in a unique position to contribute to the growth and development of overall Customer Success Enablement programs. You will be responsible for assisting in the ongoing development of enablement training and associated materials; including working with other departments to augment existing materials provided by them. Additional activities include administering feedback sessions, revising or developing content based on participant feedback and new program initiatives, partnering with team members to ensure a consistent experience globally across all offices, and providing support as requested for overall Enablement operations.


  • Collaborate with fast-paced, high volume enablement and curriculum development teams to develop innovative content spanning product, soft skills, tools and processes
  • Motivate individuals to succeed through impassioned leadership, coaching, deliver impactful, scalable training and creativity
  • Deliver new hire onboarding programs and continuous education for the practice across multiple roles with communications in a clear, consumable and consistent way to ensure new hires complete their enablement objectives are met
  • Conduct needs assessments and feedback efforts with key stakeholders
  • Work effectively and cross -functionally across the global organization; earning trust and building relationships throughout; communicate effectively with diverse subject matter expert (SME) groups
  • Partner with the organization to identify and advocate for their specific enablement needs
  • Make process recommendations to achieve operational excellence
  • Participate in the recruiting process for future Associate Consulting classes
  • Stay on top of trends and share industry best practices on enablement tools and processes
  • Acquire and maintain a working knowledge of the capabilities of NetSuite
  • Perform ad hoc responsibilities as assigned

Ideal Candidate:

  • Excellent people skills with the ability to work in a global, team environment
  • Strong presentation, training and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences
  • Experience in consulting (preferably in Enterprise Resource Planning (ERP) software implementations) and/or training and development in consulting/software
  • Proactive approach and desire to launch and successfully execute new initiatives
  • 3-6 Years prior experience in a functional training role with emphasis on technology and business process training development, design, and delivery
  • Excellent understanding of common industry standards as related to ERP with an understanding of standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Inventory Management (Purchasing and Fulfillment) as well as support (Cases Management and Territory Management) preferred
  • Excellent spoken and written English communication as well as receptive listening skills, with ability to present complex ideas
  • Ability to influence others without formal authority and lead cross-functional teams
  • A talent for bringing out the best in others, and helping them learn, grow, and succeed
  • Strong team player with the ability to organize, prioritize, and manage internal and external responsibilities simultaneously in a global environment
  • Successful forecasting, timeline and project management
  • Ability to create and track metrics
  • Bachelor s degree or recognized equivalency or achievement of recognized professional level
  • Experience with the following applications is helpful: QuickBooks, Great Plains, Oracle Financials, SAP, PeopleSoft, JD Edwards, Sage, Workday
Functional Area:  General / Other Software
Experience:  3 - 6 years
Qualification:  ("Other in B.A") OR ("Other in any field")
Salary:  5 Lakh to 10 Lakh INR
Job Ad publication date: 19 Jan 2021