User Assistance Developer

Job Location:  Delhi
Job Description:  SkillSet: " quality assurance", " agile methodology", " writing skills", " technical writing", " user assistance".
Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.
Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 8+ years of user assistance development or relevant experience., *

Oracle Identity Governance is a centralized identity management solution that provides self-service, compliance, provisioning, and password management services for applications residing on-premise or on the Cloud.

Were looking for an experienced technical writer located in India to join the IDM documentation team. You will responsible for the technical documentation of Oracle Identity Management solutions.
You will analyze learning requirements for the product and produce content in various formats: documentation, videos, tutorials, and other learning delivery formats. You will translate your product knowledge into effective UA assets that will enable customers/partners/employees to quickly and effectively deploy/use Oracle IDM and related technologies.
This position requires solid technical aptitude, excellent writing skills, and the ability to complete projects with minimal supervision. Previous experience/technical expertise in developing user assistance for enterprise security applications is highly desirable.
Team members are expected to work independently, requiring discipline and excellent organizational skills as well as technical agility and experience to work in a fast-paced environment. Candidates should be prepared to work closely with our vendors, engineers, and support personnel.

We provide the opportunity for continuous learning and the acquisition of new skills. We work intensively in an Agile methodology with fellow UA Developers, product managers, quality assurance, and support engineers. We are responsive to customer needs and input, as well as to internal requirements. Our UA Developers focus not only on creating content but also on the technical aspects of publishing the assets to customers.

Job Description
As a Senior or Principal UA Developer, you will:

  • Create a variety of UA assets for your assigned product, which may include documentation, tutorials, videos, embedded help in UI, sample code, following UA development processes, templates, and standards using various tools and systems.
  • Collaborate with internal stakeholders to develop UA vision documents that will include product use cases, common tasks, and user personas.
  • Recognize problems with tools and processes, recommend enhancements for UA for group, team, and department, and share with management.
  • Work closely with SMEs to design and develop solution-based content to resolve relevant real-world scenarios.
  • Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products.
  • Participate in internal task force related matters to UA and other technical matters.
  • Participate in user need analysis.
  • Ensure best practices of usability on UA involving SMEs and customers.

Job Requirements

  • Possess a degree and relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science.
  • Minimum of 5+ years of UA development or relevant experience.
  • Demonstrate functional knowledge of Windows and Linux or UNIX.
  • Demonstrate an overall understanding of the IT environment for on-premise and cloud deployments.
  • Experience with installing and configuring software independently.
  • Knowledge of REST, Java, XML, and Linux technology.
  • Experience in DITA Editor.
  • Experience using GIT repository.
  • Experience in developing videos and tutorials.
  • A strong, positive work ethic demonstrated by initiative, adaptability, independence, and the desire to produce a quality UA.
  • Ability to follow an in-house style guide, writing model, and the department process for writing and publishing UA.
  • Excellent written and verbal communication skills for a global audience.
  • Strong interpersonal skills to be a great team player and to make great business relationships with stakeholders.
  • Strong ability to illustrate complex concepts graphically. The writing and graphics should enhance the learning experience.
  • Demonstrate a keen sense of organization and attention to detail.
  • Handle unforeseen difficulties and obstacles with ease.
  • An excellent team player and able to work on complex projects with a group of other UA developers.
  • Ability to understand business needs, work on tight deadlines, and on multiple projects at a short notice.
  • Ability to work with people in different time zones.
  • Candidates must submit writing samples that demonstrate:
  • Excellent writing skills, including the ability to research, design, and write in a variety of formats.
  • Ability to write in a more relaxed, conversational style that is used in popular social media platforms.
Functional Area:  General / Other Software
Experience:  5 - 7 years
Qualification:  ("Graduation in any field")
Salary:  7 Lakh to 10 Lakh INR
Job Ad publication date: 26 Feb 2021  

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