PES HR Services

Immediate opening for Team Leader and Team Mebr(Female and male) - Navi Mumbai

Job Location:  Navi Mumbai, Thane
Job Description:  SkillSet: sales, quality, "call centre outbound", "insurance processing", "inbound process".

Job Details

Team Leader - Customer Service Inbound /outbound - Navi Mumbai

  • Employment type - Permanent
  • Industry of the Employer -BPO / Call Center
  • Customer Service (International), Customer Care Executive (Call Centre)
  • Hiring for Female and Male candidate (age max 35) with 6+ years exp.
  • Team member
  • Team leader Female candidate (tamil langunge) fluent communication skills

Job Description

Supervising the performance and providing daily direction to a team of Team CSRs to deliver to Organization goals.

Provide feedback on a regular basis to each team member.

Performance reviews for skill improvement.

Achieve targets and take decisions and manage complex/ difficult conflict situations with either customers or employees

Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues

Effectively manage customer escalations

Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism Attrition control) that may be implemented from time to time to improve quality and efficiency.

If interested kindly revert with the following details to

Total Experience:

Relevant Experience :

CCTC:

ECTC:

Notice Period:

Reason For Change:

Current Location:

DOB:

Do you have your personal laptop or desktop?

Functional Area:  Finance / Accounts / Tax,Customer Service (International)
Experience:  3 - 6 years
Qualification: 
Salary:  5 Lakh to 7 Lakh INR
 
PES HR Services
Job Ad publication date: 17 Apr 2021  

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