Panamax Infotech Limited

Panamax Inc., the technology arm of Bankai Group, is a global leader in developing FinTech and telecommunication technologies for telecom operators, carriers, MNOs and MVNOs. Headquartered in New York, it was established in the year 2001. The company has worked with some highly reputed clients over the years and has gained invaluable insights that have helped us optimize our telecom and technology turnkey solutions. Our solutions and services are specifically designed to ensure a seamless integration with the existing ecosystems of our potential clients.
The Digital Financial Solutions by Panamax facilitate dynamic wallet management, mobile money, microcredit, international remittance and bill payment for telecom operators and banks. It is the most secure solution designed to resist frauds and unauthorized transactions.
Our Business Support System (BSS) products extend converged & interconnect roaming solutions, rating, retail subscriber prepaid and postpaid billing, deal management, fraud management and business process automation solutions.
We also provide Network Switching Subsystem (NSS) solutions through a complete product suite of Class-4 & Class-5 Switching solutions, Unified Communications, VoBB, IP Telephony, Transcoding & Conference solutions.

Sr. Tech Support Engineer (Linux)

Two Shifts (12-9 PM and 3-12 AM)
Job Responsibilities:-
Manage day to day client interaction, communicate effectively with clients to identify needs, problems, etc.
Responding within agreed time limits to call-outs.
Log all customer tickets and ensure resolution within defined SLA.
Monitoring and maintaining of Application issues and Servers
Troubleshooting the Application issues and Server issues.
Testing vendor integrations, Application flow changes, calls, configurations, etc.
Planning and undertaking scheduled maintenance, backups, upgrades.
Pro-Active monitoring on NMS servers Alarms / alert emails and take necessary actions.
Maintain SLA timings as per companys policy.
Continually seeks opportunities to increase customer satisfaction and increase client relationships.
Prepare RCA documents, Change Request Documents, Network Architecture diagrams and maintain them central repository.
Technical/Functional Skills required:
Hands on experience in a Linux OS, MySQL Database. (RHCE must)
Hands on experience in Linux Apache web hosting, Apache Kafka and Linux OS Services management, MySQL, Installation & Maintenance is preferred. 
Knowledge of Shell Scripting, Perl Scripting, PHP scripting will be and added advantage
Ability to set up and configure server hardware and 3rd Parties Software on Linux Servers, Windows Servers
Hands on experience on Network Monitoring tools : Nagios, Centreon, Grafana
Hands on experience on Cloud Technology / Infrastructure Tools : VMWare, KVM, AWS, Openstack, Kubernetes, Docker. 
Familiarity with backup and recovery software and methodologies
Additional advantage: NSS BSS MFS Domain knowledge, Experience in application support troubleshooting of Database, MYSQL, Oracle, Linux server environment, VOIP will be an added advantage.

Industry: Information Technology and Services

Functional Area: IT - Software

Experience: 2 - 7 years

Location: Ahmedabad (Gujarat, India)

Salary: INR 5,00,000 - 15,00,000 PA.

Panamax Infotech Limited
Panamax House Plot No 8, Khushman Society,
AHMEDABAD, Gujarat, India

Click here to Apply!
Job Ad publication date: 31 Jul 2020  

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