Pearson Education

Sr. Program Coordinator and Relationship Lead

Job Location:  Chennai, Bangalore
Job Description:  SkillSet: capacity building, networking, reporting, customer service representatives, call center.
*At Pearson, we re committed to a world that s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the world s innovations, personal and global, large and small., *
Calling customer service representatives /professionals /coordinators who have experience in providing Level 2 support. This is an excellent opportunity to grow with a global organization and provide support to service delivery. The Customer Service Representative / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.
Key Responsibilities
Prepare client reports
Act as an escalation point for service related problems
Promote client programs and products
Determine additional opportunities and possible operational trouble areas
Input accurate customer information into the database
Assist in training and monitoring call center agents to ensure quality of service
Client Interaction
Flexible with 24*7 shift
Must have 1 year as PC experience
Key Requirement
Education and Experience:
Required education- Bachelor degree
5 -7 years experience in a similar/related position
Confident and fluid communicator
High levels of customer service skills
Previously operated in a Level 2 support role
Previous subject matter expert knowledge
Familiar and comfortable working in a busy corporate environment/shifts.
Experience in providing application support
Familiar with MS Office
Experienced in collating reports
Problem Solver
Desired Candidate Profile
Fluency in written and spoken English
Excellent oral and written communication skills
Great attention to detail
Problem-solving skills
Strong organizing and time management
Customer service skills
Effective team working skills
Flexible with shifts
Flexible with 24*7 shift
Must have 1 year as PC experience
Functional Area:  General / Other Software
Experience:  1 - 7 years
Qualification:  ("Other in Other")
Salary:  3.0 Lakh to 12 Lakh INR
Pearson Education
Job Ad publication date: 15 Jan 2021