Proactive Monitoring Engineer

Job Location:  Bangalore
Job Description:  SkillSet: linux, windows, active directory, asset management, data models.

Remote Service Specialist

Your challenge

Philips has a prominent global position within the market and as Remote Service Specialist you will be part of this by developing new service concepts. This is done within a multi-disciplinary environment whereby Field Service, Marketing and RD play important roles. Key for this are new service concepts, analysis of service data, benchmarking and alignment with our other internal service innovation teams. Within Service Innovation, this role focuses strongly on defining the future for Remote and Pro-active Serviceability improvements within our MRI systems.

Your responsibilities

You will work independently and provide advice and guidelines to introduce service innovation methods or procedures within the organization, through:

  • Interface with the pro-active monitoring team to support validation and monitoring of the systems in the Installed Base

  • Work with the MR RD Data modeling team to define opportunities for pro-active alerting and remote diagnosis based on cost and benefits

  • Translate outcome of data models and opportunities into service requirements for projects.

  • Support the Service Innovation team to document data-driven decision trees for MR troubleshooting manuals

  • Coach the Service Innovation and RD teams to implement Remote and Pro-Active Service requirements

  • Support the Software team to ensure the correct implementation of serviceability functionality within our MR Software

The team

You will be part of an innovative team contributing directly to the growth of our service business. Our team is working closely together with the different Field Service, Marketing and RD teams worldwide. Ultimately, our goal is to ensure that our customers can deliver excellent care to their patients at any time.

We are looking for

  • Bachelor s degree in engineering, preferably with a master in the area of data analytics

  • Experience in system and data analysis and translating this into service concepts

  • Good communication skills and ability to work across different functional teams and virtual organizations at global level

  • Excellent communication skills and fluent in English

  • Experience in MRI is a preference

Our offer

Working at Philips is more than a job. It s a call to create a healthier society through meaningful work, focused on improving 3 billion lives a year. The position will also give you the chance to push your career and forward within a top global company. Prove how well you can use your skills to achieve the goals and we provide the chance to develop yourself further.

Functional Area:  Sales / BD
Experience:  2 - 6 years
Qualification:  ("Other in B.Tech/B.E") OR ("Other in any field")
Salary:  2.0 Lakh to 8 Lakh INR
Job Ad publication date: 15 Jan 2021