Philips

FSE US

Job Location:  Bangalore
Job Description:  SkillSet: service center operations, life cycle, critical care, field service, call reporting.

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About the Organization

Rated amongst the Top 50 Great Places to Work, Philips Healthcare in India operates in the medical equipment and diagnostic imaging segment including CT, MRI, X rays, cardiovascular system, nuclear medicine, PET CT, ultrasound, Patient monitoring systems, critical care and Healthcare informatics space.

India healthcare business is spread into 28 states in India and 7 union territories. Operations for neighboring countries of Nepal / Bangladesh and Sri Lanka are also covered from here. The organization is divided into 5 regions North, East, West, Deccan and South and have sales / service/ projects teams based in the regions. We are operating in a fast changing technology space with new product introductions happening regularly to keep pace with changing competition landscape

Job Title : Field Service Engineer

Reporting to : Field Service Support Manager

Job location : Bangalore

Job Summary:

The Prime role of a Field Service Engineer is to achieve Customer delight by providing Timely and Quality service and in turn generate revenue for the organization.

The Responsibilities of a Field Service Engineer are categorized into the following functions:

Delivery:

  • The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently

  • The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine

  • Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer

  • The FSE would also provide Demonstration Support for the system in the region

  • The position of a FSE would entail Commissioning and Handing-over of the respective systems projects

  • FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame

  • The FSE would implement FCO

Selling :

  • As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets

  • FSE would coordinate the process of Spare parts Sales with the Customer

  • Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job s purview

  • The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive

Service Administration

  • The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms

  • The FSE would be responsible for proper handling of parts/ Test Measuring Instruments to ensure return of all parts with proper documents

  • The responsibility of collecting Customer Overdue Outstanding would lie with the FSE

Customer Satisfaction

  • FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate

Requirements:

  • BE with 6+ years of exp

  • Experience in Service, Maintenance and installation of MRI Modality

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Functional Area:  Sales / BD
Experience:  6 - 10 years
Qualification:  ("Other in C.S")
Salary:  8 Lakh to 12 Lakh INR
 
Philips
Job Ad publication date: 21 Apr 2021  

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