PowerSchool

Associate Technical Support Engineer

Job Location:  Bangalore
Job Description:  SkillSet: customer relations, sql, technical support, process engineering, troubleshooting.

Job Description Essential duties and responsibilities include the following.
Answer, evaluate, and prioritize incoming telephone, email and chat - based requests for assistance from users experiencing problems with hardware, software, networking and other computer - related technologies
Deliver professional, courteous, and timely communication to customers
Diagnose and troubleshoot issues to resolve or escalate cases
Document and track cases using CRM tool
Collaborate with peers and colleagues to best serve needs of customers
Stay current on all key support topics, including product knowledge and required technical and customer support skills
Meet and exceed all expectations and established benchmarks
All other duties as assigned
Skills/Requirements Qualifications include:
0 - 2 years experience in a technical support role
0 - 2 years experience in a customer service role
Proficient in Microsoft Office suite
Salesforce and/or prior CRM experience preferred
Strong technical aptitude
Strong time management skills
Strong verbal and written communication skills
Exemplary customer service and conflict resolution skills
Ability to handle a heavy workload and juggle multiple responsibilities with frequent interruptions and schedule changes
Ability to maintain positive attitude and foster a collaborative and unified work environment
Associate s degree or equivalent work experience
Willing to work in Shifts and in 24X7 work environment
,
Functional Area:  General / Other Software
Experience:  1 - 4 years
Qualification:  ("Other in Other")
Salary:  3.0 Lakh to 8 Lakh INR
 
PowerSchool
Job Ad publication date: 19 Apr 2021  

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