Qualys

Technical Account Representative Requisition ID 4412

Job Location:  Pune
Job Description:  SkillSet: business development, delivery, data center, product support, security services.
Description

Description:

A Technical Account Representative brings deep knowledge and understanding of Qualys product suite by providing proactive guidance, support for our customers.


Responsibilities:

Support customers who are contacting Qualys through our website with the interest of buying, or getting help with, our solutions.

Present Qualys to potential customers. Ability to articulate benefits of Qualys products and services for both technical and non-technical audiences.

Provide functional product support for new customers. Ability to demonstrate proof of value engagement with customer. This includes enabling accounts, services, configuring Qualys products on cloud data center solutions for onboarding new customers.

Support Technical Account Managers to help provide exceptional service to their end-customers.

Work closely with customers to grow and expand the implementation/integration of Qualys products and services.

Identify client needs and suggest appropriate products/services.

Providing guidance for customers on the use of Qualys products.

Pro-actively contact potential clients.

Qualification:

A strong desire to be a customer-facing, technical solution expert.

Exceptional written and oral communication skills.

Basic knowledge of network, TCP/ IP, security services, cloud services.

Ability to understand network and security infrastructure elements on advising how best to use Qualys products on cloud platforms.

Ability to work in rotational hours supporting customers in the US Time zone.

Preferred Qualification:

0-3 years of Customer Success/Technical support.

Preferred pre-sales experience in computer networking or information security or public clouds.

EEO Employer/Vet/Disabled

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Functional Area:  Technical Support / Helpdesk
Experience:  0 - 3 years
Qualification:  ("Other in Other")
Salary:  1.0 Lakh to 7 Lakh INR
 
Qualys
Job Ad publication date: 27 Feb 2021