RPA Developer - Automation

Initial Responsibilities

Fine tune performance and operation issues that arise with RPA Bots
Provide problem diagnosis, using appropriate control tools
Liaise closely with CoE group to resolve problems
Document, log and manage calls in the support management tool
Proactively manage customer expectations through either resolution of or updating on progress of their outstanding problems/requests
Ensure that all communication is accurate, clear and concise
Plan and prioritise own work and ensure on-time delivery of all assigned tasks
Work effectively with immediate colleagues to complete allotted tasks
Identify and escalate problems to RPA Management and Team Leaders, which could have high impact to Business customers
Represent RPA support team on any project activity which may impact support services

Future Responsibilities

Proactively engage in improvement initiatives through consistent review of processes/procedures
Provide on-going operational support including upgrades, defect fixes and process change activities
Define, analyze and craft requirements with users
Develop automations/RPA project solutions
Following standard SDLC (proper assessment, requirements gathering, design, development, testing, delivery, and ongoing support) to build automated solutions for problems or processes that need improvement as identified by the business
Adhere to the CoE best practices and work closely with the team

Desired Candidate Profile

An IT or Business Bachelor’s degree or equivalent
1 - 6 years of professional services experience preferably on automation and/or analysis
Process improvement education and/or experience
Experience building automations with Automation Anywhere
Strong knowledge on various commands including: String Operation, Excel and CSV commands, Error Handling, Send Email command, Object Cloning, Loop Command, and If command Intermediate proficiency with spreadsheet tools, including formulas and pivot tables, and leveraging those tools to solve problems/build solutions (Excel and/or Google Sheets preferred)
Impeccable documentation skills
Experience of working in a service desk or support environment


Experience with one or more of the following is preferred:

    • Other AI technologies (machine learning, NLP, etc.)
    • PeopleSoft
    • Customer portals
    • Macros (VBA)
    • SQL
    • Scripting

Involvement in the implementation of at least 3 different RPA automations
Hands on experience managing tasks in the AA control room
Experience working in a fast paced business environment and utilizing Robotic Life Cycle (RDLC) Methodologies (Project Management and testing experience is a plus)
Additional IT or Financial certifications

Shift: Night Shift (5:30 pm to 2:30 am)

Qualification: An IT or Business Bachelor’s degree or equivalent

Industry: Information Technology and Services

Functional Area: IT - Software

Experience: 1 - 6 years

Location: Hyderabad (Telangana, India)

Salary: ₹ 4,00,000 - 9,00,000 P.A.

Parasa Shivani
Indian Airlines Colony, Patigadda, Begumpet,
Hyderabad, Telangana 500016

Website: https://www.randstadusa.com/technologies/
Job Ad publication date: 29 Jul 2020