Position -Assistant Manager/Deputy Manager- Central Operation

Location -Thane, Maharashtra

Reporting to -Head - Central Operations and Customer Service

Specific Responsibilities

End to end servicing for Micro Finance Product

Liaising with Sales and Product Team (occasionally service providers) and other business channels (like SIDBI) to ensure seamless operations and servicing Timely updation of payment entries in the system Liaising with internal stakeholders (Business Heads, Finance Team) for approvals, payment entries and other activities/ decisions Managing relations with Service Providers

Managing Insurance Claims

Liaising with Insurance Companies to settle customers claim (Individual Group) Ensure renewal of Insurance is done on time and no delays (Micro Finance) Liaising with internal stake holders (Customer Service) for seamless customer experience.

Passing DREs

Timely updation of all payments done through online channels Accurately completing banking recon for all the payments done through online channels Liaising with Collections Finance team for discrepancy in payments

TAT maintenance

Team management (manpower planning, leaves, shifts etc)

Process / Procedure development compliance

Preparation of MIS publishing the same

Key Performance Indicators

TAT Adherence

Internal Customers - Service delivery

External Customers - Query Resolution

Quality of resolution Audit Compliance

Work Experience

5to8 years of experience (Full Time) with minimum 2 years of experience in Bank/ NBFC as AM/ DM/ Manager

Should have a knowledge of lending business

Should have a knowledge of Micro-Finance business

Have worked on Jayam and Finnone system