Seven Consultancy

Assistant Manager

Job Location:  Ludhiana
Job Description:  SkillSet: employee engagement, sales, customer service, marketing, behavioural training.
: 4 LPA
: Ludhiana, Punjab, India
: 3
: Any Graduate/Postgraduate
: 1-2 YEARS

Designing training test modules based on needs.
Maintaining regular correspondence with the vendor to clarify process updates and percolates it to Operations.
Resolving issues pertaining to process knowledge with clients.
Ensuring that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
Conducting interviews coordinates with HR for recruiting trainers / trainees
Ensuring 100% adherence on client driven SOP BEST TD compliance
Preparing Trainers through TTT/ Platform skills certification
Liaising with Central MIS / Admin dept / HR / Payroll for training resource availability
Coordinating with all stakeholders to ensure New Hire training process runs effectively
Preparing and attend all business / client reviews work on the action plans to improve business performance
Understanding of root cause analysis reasons to better performance
Interacting with IT team for creation and deletion of Ids for new team members.

Ability to motivate and inspire new existing Teammates.
Skills for planning, assigning and directing work, performance appraisal, grievance handling
Ability to guide individuals towards goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills
Must have a strong eye for detail and a thorough understanding of client vendor expectations
Must display positive energy, service-oriented attitude towards all teammates.
Strong managerial, organizational, prioritization and leadership skills
Solid language fluency required Reading, Speaking, understanding Writing (enunciation, clarity and professionalism)

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Functional Area:  General / Other Software
Experience:  1 - 2 years
Qualification:  ("Graduation in any field")
Salary:  4.0 Lakh to 6 Lakh INR
Seven Consultancy
Job Ad publication date: 22 Jan 2021