SourceHOV (A Lason India Company)

Assistant Manager -Quality Assurance SQI

Job Location:  Chennai
Job Description:  SkillSet: sales, mis, accounts, tat, banking.
  • Publish Monthly Management report on key metrices like SLA performance, incentives and penalty, Ramp-projects health , Get-To-Green actions
  • To work on action plan alerts for business continuity
  • To deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
  • To work with key business stakeholders and build a continuous improvement environment to support ongoing changes.
  • To Train, lead and facilitate process improvement based workshops to drive ideas and solutions to closure
  • To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
  • To assist in the development and implementation of a best-in-class continuous improvement strategy
  • To actively monitor project risks to foresee/identify potential problems and proactively drive in identification of solutions to address the problems.
  • Track and report the project/Program performance as per the defined frequency
  • To support in creating/fine-tuning the Integrated Quality Framework for achieving higher standards.
  • Will support Quality programs for assigned lines of businesses that are part of Global Transaction Processing and Enterprise Information Management services.
  • Implementing action to meet the business requirements and customer deliverables, as well as ensuring compliance to External and Internal Service Level Agreements and Penalty avoidance
  • Enhance automation through leveraging industry knowledge and techniques in the assigned project
  • Hold accountability for adoption of established practices and capability models across verticals
  • Contribute to evolution of Quality MIS Portal to marketable product across similar industries
  • Lead, coach and manage multiple Improvement projects through SSDT Reviews judiciously
  • Organize, customize new hire Quality inductions towards increasing Quality consciousness amongst Exela employees across sites
  • Compile major milestones month on month for management reporting
  • Lead projects that help improve business results and add customer value, by best use of Quality tools and document Case-studies.

Functional Area:  Sales / BD
Experience:  7 - 10 years
Qualification:  ("Graduation in any field")
Salary:  7 Lakh to 14 Lakh INR
SourceHOV (A Lason India Company)
Job Ad publication date: 10 Apr 2021