Stalwart Management Consulting

HR Operations

Job Location:  Pune
Job Description:  SkillSet: " digital conversion", " hr operations", " service excellence", " payroll processing", " client management".

C1 HR Operations

Work Experience: 10.0 Year(s) To 15.0 Year(s)
Shift Timings - Flexible (will have to cater to global timings as per client requirement)
Location - Pune Wipro Office
Delivery
HRO Ops manager
C1
Pune
15 LPA
Please see that we need people who have:
ADP PCPW experience (ADP PC Payroll for Windows) Workday (HR system)
Experience of US/ CA (US and Canada) Payroll Processing
Prior HRO experience preferably in HR helpdesk/ Administration Chat/ Email/ Voice
Having a broad experience in HRO - Payroll, Time Management, HR Admin etc.
Team management experience of at least 20- 25 people.
10 years and above of professional experience in HR services with team and client management skills
Prior HRO experience preferably in HR helpdesk/ Administration Chat/ Email/ Voice
This position will be responsible for managing a global team working from Wipro Pune, Bucharest, Dalian location catering to (Americas/ APAC/ EMEA) regions
Stakeholder interaction- will interact with client Function Head (e.g. Payroll, Time Management, HR Admin etc. as the case may be), Client SMEs and Process Experts.
Responsibilities- End to End case management of cases, service excellence (meeting KPIs, SLAs), stakeholder satisfaction, process improvement, issue analysis and resolution, process and resource optimization, interaction with SMEs
Managing Teams for various countries and maintaining employee satisfaction.
Preferable Workday (Technology HR Platform) working knowledge in terms of application usage
Prior HR experience and understands the HR employee life cycle in general and application across HR processes/ policies.
Will be guiding teams on escalations and production process knowledge as and when required .
Will be responsible for Process Documentation and Updates
High on Spoken English and communication with client on a daily basis over phone/ emails.
High on reporting skills MS excel and PowerPoint.
Should be hands on with preparation, publishing, conducting meetings of Adhoc/ Weekly/ Monthly reporting for the account.
High on attitude and confidence.
Team builder and lead by example.
Knowledge and prior experience of CRM and chat tools will be an additional advantage.
Mentoring and experience of handling teams
Keyskills : Company Profile
This section shall be updated later. for now this is being left blank.
Recruiter is interested to get potential application for this job opening.

Functional Area:  HR
Experience:  10 - 15 years
Qualification:  ("Other in any field") OR ("C.A in any field")
Salary:  14 Lakh to 20 Lakh INR
 
Stalwart Management Consulting
Job Ad publication date: 25 Jan 2021