Standard Chartered Bank Ltd

Branch Sales and Service Manager

Job Location:  Jaipur
Job Description:  SkillSet: sales, business development, accounts, customer relations, aml.
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About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
  • Ensure high level of customer service and manage difficult customer situations.
  • Ensure resolution of all complaints received for branches through COMMAND.
  • Gather/prepare statistics for service quality and productivity indicators
  • Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
  • Find ways to improve operational efficiency and control costs to meet cost budgets
  • Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs
  • Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
  • Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
  • Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking
  • Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities
  • Responsible for general reconciliation and control activities
  • Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines
  • Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff
  • Contribute to branch performance through referrals, efficient customer service, effective operations controls
  • He/She is aware of bank s Mis-selling Sales Policies and ensure adherence all the times.
  • Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
  • Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
  • Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
    • Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
    • Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
    • Encourage others to work in a healthy and safe manner
    • Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
Our Ideal Candidate
  • Graduate/ Post Graduate
  • Customer Orientation and service focus
  • Anywhere between 1 - 4 years of overall experience
  • Banking knowledge, understanding of front and back office processes and procedures
  • Good Interpersonal Skills
  • Strong Communication Skills
  • Team-playing ability
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.
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Functional Area:  Sales / BD
Experience:  1 - 4 years
Qualification:  ("Other in Other")
Salary:  3.0 Lakh to 8 Lakh INR
 
Standard Chartered Bank Ltd
Job Ad publication date: 04 Mar 2021  

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