Stanza Living

Hiring - City Operations Manager - Coimbatore and Chennai

Job Location:  Chennai, Coimbatore
Job Description:  SkillSet: sales, customer service, retail, compliance, delivery.

Stanza Living is hiring City Operations Manager for Coimbatore & Chennai..!!


Base Location: Coimbatore


Roles and Responsibilities

  • City Operations Manager will be responsible for the smooth functioning of all services that define customer experience at the residences.
  • City Operations Manager will also be responsible to build and train the ground operations team who will be the face of Stanza in front of students.
  • Own the P&L for all residences in the city and drive overall profitability by keeping a strong control over costs
  • Own NPS scores for the city and run projects to drive customer experience.
  • Hire Residence Captains and Micromarket Managers, and train them to manage the overall operations of each residence.
  • Oversee delivery of various services including food, hospitality, internet, laundry, and security to drive maximum customer experience
  • Build and grow best-in-class partner network across services; Monitor processes and improve service quality provided by different partners to ensure internal service level targets are met.
  • Define the day-to-day responsibilities of the team, set up reporting structure and monitor metrics on a regular basis.
  • Implement new tools created by the Technology team and drive usage.
  • Conduct onboarding and regular training of the field ops team

Desired Candidate Profile

  • Should be from the QSR / Retail background.
  • Should have managed multiple outlets.
  • Should be ready to travel within the city.


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Functional Area:  Sales / BD
Experience:  8 - 12 years
Qualification:  ("Other in Other")
Salary:  10 Lakh to 16 Lakh INR
 
Stanza Living
Job Ad publication date: 24 Feb 2021