State Street Corporation

Business Client Services, AVP

Job Location:  Bangalore
Job Description:  SkillSet: back office, front office, customer service, special projects, system monitoring.

Front Office Data Support Analyst Team Leader -AVP

The Front Office Data Support Analyst Team Leader is a key role that oversees all aspects of our daily data interaction with key State Street systems. The Team Leader will direct team members regarding priority, and provide direction when required during issue escalation. In addition to providing the team direction the Team Leader will also serve as an analyst and monitor communications and status updates related to in scope application. The Team Leader will ensure that team members are following procedures and triaging or escalating issues as directed by the Front Office Data Support standard operating procedures.

Major Responsibilities:

  • Oversee team of analyst providing first level monitoring for incidents or requests impacting client s core functionality.
  • Oversee team tasked with the end to end monitoring of communications related to ensuring production readiness between multiple key systems.
  • Act as a point of escalation to help resolve or triage issues that arise by interacting with other system monitoring groups and following standard procedures and working with Front office data support team.
  • Manage communication directly or indirectly to downstream parties to keep them apprised of incident progress.
  • Coordinate team issue escalation and handoff according to operation procedures.
  • Evaluate and maintain team documentation on systems and processes that impact clients.
  • Ensure analyst team adheres to all documented standards, guidelines and procedures.
  • Lead team as directed to perform special projects and other tasks as assigned by the regional team management.
  • Recommend and implement improvements to current process.
  • Contribute to analysis and planning of operating model with the aim of standardizing processes and establishing best practice.

Minimum Requirements:

  • Ability to manage a team of analyst and prioritize multiple requests and meet deadlines, both as an individual contributor and supportive team leader.
  • Inspire a hands-on, can-do approach within the team and lead team to work efficiently and creatively.
  • Lead by example and deliver excellent customer service skills and demonstrate interpersonal, verbal, and written communication skills.
  • Must be able to delegate task and direct team and ensure issues are communicated and escalated in a clear concise manner.
  • Ability to achieve results leveraging the talent within the team under your supervision.
  • Involvement in the training and development of other team members.

Experience:

  • Experience leading a small team of support or analyst personnel.
  • 14-18 years of Technology Analyst experience.
  • General knowledge of financial services.
  • Excellent PC skills, proficiency in Microsoft Office.
  • Service Now experience (preferred).
  • Middle Office and or Back Office application experience would be helpful.

(Middle Office RKS, ESP, EDW, MYSS)

(Back Office MCH, FDR, MDB)

Education:

  • Bachelor s degree in Technology or Information Systems
,
Functional Area:  SBU Head / CEO / Director
Experience:  14 - 18 years
Qualification:  ("Other in Other")
Salary:  16 Lakh to 22 Lakh INR
 
State Street Corporation
Job Ad publication date: 17 Apr 2021  

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