The Luxury Closet

Customer Service Associate

Job Location:  Gurugram
Job Description:  SkillSet: customer service, sales, insurance, customer relations, billing.

Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world s best customer experience.

Responsibilities

Roles and responsibilities: The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities:-

Managing all channels of Customer interaction, email, chat, phone
Identifying and assessing customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
Aim at converting general inquiries into a sale
Aspire to bring customer delight in each and every interaction
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents where applicable
Follow communication procedures, guidelines, and policies
Maintain positive and professional interaction with all the departments associated with the Customer Service department,
Requirements

Knowledge -

  • Knowledge of English language, written and oral
  • Basic knowledge of MS Office
  • Luxury Brands Knowledge is an added advantage

Skills -

  • Comprehension Skills - Ability to comprehend Customer s queries and concerns and provide a customer-focused solution
  • Time Management - Ability to multi-task and decide priorities
  • Service Orientation - Actively looking for ways to help people

Attitude -

  • Flexibility - Willingness to work in different shifts
  • Openness - Open to ideas and feedback

Professional Experience -

  • 1-3 years of Customer Service Experience in a BPO or Luxury Retail.
Functional Area:  Sales / BD
Experience:  1 - 3 years
Qualification:  ("Other in C.S")
Salary:  3.0 Lakh to 7 Lakh INR
 
The Luxury Closet
Job Ad publication date: 10 Apr 2021  

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