Veritas Technologies

Associate Sales Operations Specialist

Job Location:  Pune
Job Description:  SkillSet: customer service, customer relations, sales, quality, reporting.

About VERITAS

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights . Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas supports 500 data sources, 150 storage targets, 50 clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

Job Title: Associate Sales Operations Specialist - Global Sales Operations

Location: EON Pune, India

Team: COE CRM Operations

VERITAS is currently looking for motivated individuals who are responsible for assisting sales organization throughout the transaction lifecycle as well as partnering directly with colleagues internally to deliver operational, reporting and analytical support to the organization and highlight key trends, outline operational challenges and propose process improvement philosophies to increase our operational efficiency and success. The team is always looking for influencers who are passionate, dedicated and self-motivated in their work and career.

Role Overview

The CRM Operations Associate is responsible for managing CRM admin functions, maintain territory assignment model and improving the quality of customer data for sales teams. The individual will work closely with Sales/Sales Operations team be the first point of contact to for all the admin queries for maintaining territory assignment and resolve the data related queries on accounts and opportunities in CRM.

The CRM Operation Analyst should have good written verbal communication skill to provide the real time quick support to sales teams to resolve all the queries in CRM. Good understanding of CRM tool sales process is important, as candidate needs to be in touch the different subject areas like territories, user setup, account opportunity management, adhoc reports creation etc.

In addition to this, candidate should be capable of working to the very highest of standards, have an excellent eye for detail and proven organization skills. Candidate must be able to demonstrate a high level of timely service delivery; do what it is necessary to ensure customer satisfaction while upholding company policy and compensation guidelines.

The successful candidate will be responsible for providing support to the Sales Teams and will have a broad range of responsibilities.

Responsibilities:

  • Responsible for managing the CRM operations seamlessly and timely SLA delivery along with maintaining high levels of customer satisfaction
  • Improve CRM Process by simplify, standardize and automating manual activities
  • Work as an owner for the Sales Territory assignment process to manage end to end activities for Account opportunity Territory assignment
  • Maintain accurate forecasting model for opportunities in CRM system. This is to ensure sales team will have accurate understanding of the current and future pipeline
  • Maintain data hygiene in customer accounts including account ownership, segmentation and clean address information
  • Maintain customer relationship in CRM by creating/maintaining the account hierarchies
  • Create periodic analysis and reports to improve data quality
  • Coordinate and facilitate meetings with diverse business and technical stakeholders
  • Facilitate change management by developing and executing communications plans, assigning roles and defining accountabilities, conduct user training and creating training documentation, provide ongoing user support, implement reports and dashboards, etc.
  • Ability to draw data insights, identifying gaps and highlighting the same for resolutions

Qualifications:

  • Proficiency and previous experience with Oracle Sales Cloud/ SFDC as CRM expert
  • Proficiency and previous experience with Excel
  • Excel proficiency, including advance excel and fuzzy logic
  • Good understanding of Sales Territories, account hierarchy Customer Data
  • Experience in managing, extracting and cleansing high volumes of transactional data
  • Results and detail oriented with the ability to manage conflicting priorities effectively
  • Excellent communication skills, cross functional experience and strong interpersonal skills
  • Strong written and verbal communication skills
  • Strong analytical background with the ability to understand complex data and resolve difficult problems
  • Flexible and adaptable to an evolving and dynamic business environment
  • Knowledge of Sales Cycle and its basic requirements

Technologies:

  • Oracle Sales Cloud, SFDC or any other CRM system
  • Microsoft Excel, Access, PowerPoint

Experience:

  • Should have 3 to 5 Year of experience in CRM support role (SFDC, Sales Cloud or any other CRM)
  • Should have hands on experience working in excel
  • Hands-on experience in advanced Excel
  • Self-starter and a proactive can-do innovative attitude, result-oriented
  • Flexible and adaptable to an evolving and dynamic business environment
  • Knowledge of Sales Cycle and its basic requirements
  • Good understanding of Sales Territories, account hierarchy Customer Data

Education details

  • Candidate should have Bachelors Degree

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!

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Functional Area:  Operations Management / Process Analysis,Sales / BD
Experience:  3 - 5 years
Qualification:  ("Other in Other")
Salary:  5 Lakh to 9 Lakh INR
 
Veritas Technologies
Job Ad publication date: 17 Apr 2021  

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